• Help Ukrainian Families in Need: World Central Kitchen Donation Match
  • Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Freedom of the Seas Review

4.0 / 5.0
Editor Rating
2354 reviews
28 Awards

Great Overall Experience!

Review for Freedom of the Seas to the Western Caribbean
User Avatar
2-5 Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2018
Cabin: Family Interior Stateroom
Long lines created by under staffed customer service department on final ni
Unmanned customer service terminals on the one night they all should be man

Suspicions package at departure port caused boarding delay. Passengers were not adequately accomodated. Were dropped off quite a distance away and made to walk to the gate or left on shuttles for long periods, some with no air or water. This was very difficult for many of the elderly pasengers and families with small children.

After finally setting sail...things went smoothly. Beware...lot of nickle and diming. You will pay for everything and be charged a service charge for everything even poor service. Bar drinks seem to be lacking the normal alcohol content. I dont dare say ...watered down.

The service & the drinks get better the closer it gets to tip day. Finally... customer service desk was woefully under staffed, which resulted in long lines and unhappy passengers. Only 5 out of 9 terminals in use with 50 - 60 passengers waiting.

Cabin Review

Family Interior Stateroom

Cabin FI

Suitably comfortable. Mini fridge was a pleasant surprise.

Port Reviews

Grand Cayman (Georgetown)

Stayed on ship.... Have done the excursions on previous cruises.

previous reviewnext review

Find a Freedom of the Seas Cruise from $178

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.