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MSC Fantasia Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
468 Reviews

very disappointing

MSC Fantasia Cruise Review by higgcat

6 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: the Caribbean
  • Cabin Type: Balcony Stateroom

I had read the previous bad reviews before we left and was hoping that they were wrong but unfortunatley they were all correct. We had previously sailed with Celebrity and MSC is like compariing Butlins with The Ritz with Celebrity being the Ritz.. The main problem with MSC is it is not a cruise, It was a ferry picking up different people at each port who apparently get a cheap deal for a few days. When the new passengers embark you then had to endear the safety drill in about 6 languages every time. 3 nights in a row does wear a bit thin. We also had an issue with the security on the ship. We had noticed that when you return onboard the security guards checking the bags being scanned are not actually looking at the screens and just letting the bags through. This happened on quite a few occassion and when we complained to the reception desk we were just told that they were understaffed and that there were only 20 reception staff for over 4000 passengers. The overall impression you get from the ship is that the whole staff are unhappy. Not once did the Captain come on the tanoy to do any annoucements and the only time we saw him was on the gala night if you wanted your picture taken with him, The ship itself seems very dated and tired and in need of a update. The cabin itself was ok but the shower curtain in the bathroom seemed very old fashioned. The food was ok but very small portions in the restuarant. The meat seemed very tough and low quality. The whole ship did not feel very clean and especially the general toilets and buffett restaurant could do with a good clean. The entertainment was also very poor. We were on the ship for 14 days and one show was on 3 times during that time. There only seemed to be 7 shows all of which were low quality and they need to spend some money on the backdrops. The only backdrops they had were some stairs. We had made a formal compaint on board and asked to speak to the customer service manager but were told we could not speak to him, The excrursions were not too bad but we had booked a cataraman trip but the boat was not a cataraman, when we questioned this at the excursion desk we were told tha the manager was not there at the time and they would get in touch with us, which they did not. Overall this was a very disappointing cruise and we would definatley not go with MSC again.

higgcat's Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin B2 12141

cabin not too bad but did not like shower curtain in the bathroom

Port & Shore Excursion Reviews

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1 Reviews Written
6 Helpful Votes
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