1. Home
  2. Cruise Reviews
  3. MSC Meraviglia
Overall we were disappointed with this cruise. A beautiful ship with lots of high value shops. Food in the buffet left a lot to be desired in flavour and quality and also was barely warm. Elegant dining was allocated and we were billed for it, a big surprise. We were not informed that dining anywhere but the buffet cost extra. We would not have minded but the main meal at the dining room was way below par. Training of the staff at the dining room was lacking. The ship treated all passengers like milk cows, money for ice cream and everything else. This company needs to look at other cruise lines and see the difference. The help desk was always queued up as this ship was acting like a ferry rather than a cruise ship. People getting on and off at every port and spent time querying their bills this caused a lot of frustration. Internet was expensive on board and was unavailable for 70/80 % of the time. Staff told us it was to be updated but on a new ship? as well as being told that the problem was the way we signed on and other excuses. To cap it all my wife was abused by one of the senior staff, Natalia, while we were waiting to disembark The entertainment was first class. Would not recommend this cruise line to anybody.

A disappointing cruise.

MSC Meraviglia Cruise Review by Paddy in Oz

4 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Mediterranean
  • Cabin Type: Bella Balcony Stateroom
Overall we were disappointed with this cruise. A beautiful ship with lots of high value shops. Food in the buffet left a lot to be desired in flavour and quality and also was barely warm.

Elegant dining was allocated and we were billed for it, a big surprise. We were not informed that dining anywhere but the buffet cost extra. We would not have minded but the main meal at the dining room was way below par. Training of the staff at the dining room was lacking.

The ship treated all passengers like milk cows, money for ice cream and everything else. This company needs to look at other cruise lines and see the difference. The help desk was always queued up as this ship was acting like a ferry rather than a cruise ship. People getting on and off at every port and spent time querying their bills this caused a lot of frustration. Internet was expensive on board and was unavailable for 70/80 % of the time. Staff told us it was to be updated but on a new ship? as well as being told that the problem was the way we signed on and other excuses.

To cap it all my wife was abused by one of the senior staff, Natalia, while we were waiting to disembark

The entertainment was first class.

Would not recommend this cruise line to anybody.
Paddy in Oz’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get MSC Meraviglia price drops
250,000+ people have entered their email

Cabin Review

Bella Balcony Stateroom
Cabin B1 9236
Our cabin was adequate but how come no hair dryer. The cabin attendant was great.
Kilimanjaro Deck Inside Cabins, Balcony Cabins, Suite Cabins