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My stateroom was changed without my knowledge and consent and it was worse than the one I had reserved. The new stateroom was located next to the front door and had strong vibrations and terrible noise. The stateroom's door kept on continuously banging . In the shower compartment the pipe was clogged, and the water in the faucet almost did not flow. Within three days I asked to fix the pipe and faucet, but customer service manager answered that nothing could be done, and there was no another available stateroom. But it was a lie. The stateroom next to mine was available. On all my claims, eventually I was offered a room with a significant surcharge. It was just outrageous. There were also very few sun loungers on the decks. People had to wake up as early as possible to get any. Every day there was a strong smell of paint on the decks. Food and disserts were good enough

The worst stateroom and customer service ever

Rotterdam Cruise Review by IKL

2 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Caribbean
  • Cabin Type: Large Ocean-View Stateroom
My stateroom was changed without my knowledge and consent and it was worse than the one I had reserved. The new stateroom was located next to the front door and had strong vibrations and terrible noise. The stateroom's door kept on continuously banging . In the shower compartment the pipe was clogged, and the water in the faucet almost did not flow. Within three days I asked to fix the pipe and faucet, but customer service manager answered that nothing could be done, and there was no another available stateroom. But it was a lie. The stateroom next to mine was available.

On all my claims, eventually I was offered a room with a significant surcharge. It was just outrageous.

There were also very few sun loungers on the decks. People had to wake up as early as possible to get any.

Every day there was a strong smell of paint on the decks.

Food and disserts were good enough
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