Below average cruise

Embarkation was great, no problems there (Southampton)

The ship

Very confusing layout. From Aft (back) of ship to get to restaurants(5/6) you have to go to level 7 then to midships then down stairs or lift. Not good for disabled. Most ships you can go down to level you want. Lifts are a pain and slow to get waiting 4 mins asifts hours past your level contantly. Lack of toilets and broken toilets towards end of cruise. Dirty in some cases. There are not enough open spaces it all felt claustrophobic. This is by far the worst cruise ship.

Food

Food was below average in buffer and sometimes cold or like warm. I'm sure on Oceana there was more choice than this and was better quality. Only had 3 choices to choose from. Trying to get a seat was nigh impossible. Felt sorry for disabled and elderly who had no help from staff. Trying to get cups at breakfast was difficult. When asking staff they said you go to other buffets to get cups. That's not helpful especially for elderly or disabled having to walk between buffets and then losing your seat. Food in freedom Dining was OK. Nothing special not as good as couple of years ago. Layout if buffet was odd and always really busy

Service

Service in buffet was bad, never enough cups and they really couldn't be bothered to go get some either even when asked to do so. Getting asked a drink was quick but actually getting the drink was really slow and having to ask where it was after 15 mins. In main restaurant they asked us to sign for our drinks when we serving our starters, (very odd as we wanted another during main course) they normally get you to sign bill at dessert or when getting coffee.. Not when your trying to eat your starterm

Entertainment

Evenings were good. Nothing really to do during day though. It was a about spending money on board. On sea days they were showing films on sea screen which is not good when it's bad weather. Runaround kids were really great and illusionist Philip hitchcock was great too.

Cabins

We had aft cabin b750 was clean. And a suppose upgrade although we had a steel girder coming through and blocking our view. But as we didn't go outside much because of bad weather It wasn't a problem. Cabin steward was really helpful and kept cabin nice and clean.

Didn't do shore excursions we just went out and did our own thing.

We will be trying other cruise lines out next. Our last cruise was with celebrity eclipse which was far superior ship than this.