The grand suite was not up to par, the tub fixture was loose, the room stewart only gave us one little bar of soap for 4 days, and we never saw her again to ask for more. The bed sheets looked dirty and the mattress and pillows were too hard. They were using kid looking plastic drinking cups instead of real water glasses, and there were no water glasses or ice bucket in the room. The room was also very noisy, you could hear people waliking above in the upper decks, and there was a clanging sound coming from I believe outside the ship, we could hear it at night when we were trying to sleep. When we arrived back in Long Beach, the debarking process was terrible, my husband and I got up early to take our bags down, the paper in our room said to go to deck 8 and wait in the lounge, but there was no one there to tell you anything, so we went down to deck 7 and saw some people waiting there near the staircase so we waited with them, after a half in hour we found out we had to get a a line down a hallway, by then the line was all the way down to the end. So it didn't pay to be early