The Quark expedition staff onboard the Ocean Endeavor were all very good with one exception. The exception seemed popular with the other staff members, but she was horrible with the clients. For the rest of the expedition staff, it was amazing how many went beyond merely conscientious and seemed sincerely interested that all clients had a wonderful experience. After many expeditions over many seasons, the commitment to client service was outstanding and remarkable. Some passengers complained some of the expedition staff were not very knowledgeable. But if staff did not know the answer to a question, they tended to make the remark, “that is a good question” and suggest who might be able to answer the question or find out the answer themselves and report back.
I booked this expedition/cruise through a third party. I contacted Quark for a quote directly and Quark quoted me a price of approximately $6000 more in American dollars than they were selling the expedition/cruise through the third party. This is hard to understand. Either the Quark sales staff didn’t know the expedition/cruise was being offered through a third party at a substantially lower price, information they should have known. Or the Quark sales staff knew the expedition/cruise was being offered at a lower price and was trying to make an exorbitant profit from me.
As mentioned by one of the other reviewers, sometimes there was difficulty with climate control on the ship. My cabin was the temperature of a refrigerator for a few nights at the same time other passengers were complaining their cabins were so hot they had to keep their cabin doors open at night for cooling in order to be able to sleep. The passengers who could not sleep because it was so hot were cranky and it was not fun to be around them. After a few nights of an extremely cold cabin, my cabin got too hot for a few nights, then the problem was solved. Quark put $25 in everyone’s shipboard accounts as compensation for the problem.