1. Home
  2. Cruise Reviews
  3. Britannia
This was a short mini cruise to Bruges but I didn't realise when booking quite how short it would be! Our embarkation time was 3.30pm Fri yet we were left waiting in the terminal for over 2 hours making us almost the last on board! Only to find other passengers had been onboard enjoying the facilities since midday. Then we found out we had the earliest disembarkation time of 08.15am Sunday! We felt sort changed to say the least! Add to this a 4hr delay in sailing meaning our time in Bruges was severely curtailed without as much as a 'sorry' and the rest of our time was spent either queuing for the bar or to get on and off in port! We had select dining and ate in the Oriental restaurant. On the first night the waiting staff rushed us so much that we were onto mains before the drinks even arrived and coffee was served during dessert. Plus all 8 meals were lukewarm at best and 5 were sent back cold! Drinks at the bar are tiny and overpriced when you do finally get served. Information on the various entertainment is limited if it even arrives at all and none of the staff seem to know anything about the rest of the cruise beyond their own small part. Food did improve though on the gala night and could even be described as 'lovely' and the choice in the buffet is good too albeit some of it is cold and again there is a queue. Overall the boat (what I saw of it when I wasn't queuing!) is nice. The cabins are reasonably sized but with tiny tiny bathrooms and there are some nice touches like white company toiletries (but only single ply loo paper!) all areas seemed clean but public loos were often without paper and if course there's not enough of them so again more queuing! Not a great cruise experience but issues exacerbated given the high cost of such a short sailing. If you do go my top tip is get a cab from the Port into Bruges - easy and far cheaper than the coach, take your own loo paper and of course be prepared to queue for England!

Should be called P&Q!

Britannia Cruise Review by Queue Queen

4 people found this helpful
Trip Details
This was a short mini cruise to Bruges but I didn't realise when booking quite how short it would be! Our embarkation time was 3.30pm Fri yet we were left waiting in the terminal for over 2 hours making us almost the last on board! Only to find other passengers had been onboard enjoying the facilities since midday. Then we found out we had the earliest disembarkation time of 08.15am Sunday! We felt sort changed to say the least! Add to this a 4hr delay in sailing meaning our time in Bruges was severely curtailed without as much as a 'sorry' and the rest of our time was spent either queuing for the bar or to get on and off in port! We had select dining and ate in the Oriental restaurant. On the first night the waiting staff rushed us so much that we were onto mains before the drinks even arrived and coffee was served during dessert. Plus all 8 meals were lukewarm at best and 5 were sent back cold! Drinks at the bar are tiny and overpriced when you do finally get served. Information on the various entertainment is limited if it even arrives at all and none of the staff seem to know anything about the rest of the cruise beyond their own small part.

Food did improve though on the gala night and could even be described as 'lovely' and the choice in the buffet is good too albeit some of it is cold and again there is a queue.

Overall the boat (what I saw of it when I wasn't queuing!) is nice. The cabins are reasonably sized but with tiny tiny bathrooms and there are some nice touches like white company toiletries (but only single ply loo paper!) all areas seemed clean but public loos were often without paper and if course there's not enough of them so again more queuing!

Not a great cruise experience but issues exacerbated given the high cost of such a short sailing. If you do go my top tip is get a cab from the Port into Bruges - easy and far cheaper than the coach, take your own loo paper and of course be prepared to queue for England!
Queue Queen’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
Onboard Experience
Free Price Drop Alerts
Get P&O Britannia price drops
250,000+ people have entered their email