Pool was closed for all but one day of the holiday. Understaffed. Ran out of most drinks on board. So much was broken, lifts, toilets, etc. Activities scheduled on deck, knowing there was bad weather - massive cop out. Staff were so unhappy - you could see it throughout the ship. Numerous staff were criticizing P&O, telling us how tight they are and disgusting how they dont even give customers correct reasons for problems. The captain rarely made any announcements on board about the journey, weather etc. Reception queues for over an hour. and wa sonly way to get a bill. (Just what you want to do on your holiday!). Some entertainment was like watching a school play! Having cruised 10+ times, it is back to RC we go! We have never had problems with the American service. Was offered a part-refund for part of our holiday, to be told one day before we left the ship that it would be given as onboard credit, once again lied to and fobbed off by them. Gym equipment was broke. Computer systems were down for last three days, so we couldn't access our bills. High level management are protected by low level staff. PLEASE NOTE: Not one customer (I spoke to close to 100) was happy with this cruise!!! This cruise was a reflection of where P&O is going, ie, eventually nowhere! STEER CLEAR! SPEND YOUR HARD EARNED MONEY SOMEWHERE ELSE!!!