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We had past experience with msc-positive. this cruise convinced us never to use them again. ship is understaffed and service is poor. Guest services and excursion office were terrible-wrong information many times. in 3 different ports there were shuttle charges . ONLY IN THE NIGHTLY NEWSLETTER DID THEY INFORM ABOUT THIS- Prices ranged from 13 euro to 16 euro and because they choose to dock outside the city-there is really no choice. there is afeeling that passengers must conform to convience of the crew. The ship is very clean and weel kept-food is okay-not enough good points to cruise with them again. the entertainment was about the same everynight-same singers and dancers-only the opera evening was worth it. ON THE LAST NIGHT THE NEWSLETTER WAS DELIVERD AT 22:00 To our room-informing us to have luggage outside by 23:00 and to vacate the cabin at 7:00-again no timely notification. the ship is nice but with everyone on board-public spaces are very crowded. some of the crew do their best-but the ship sorely lacks manpower. T

Poor service and unexpected expenses

MSC Divina Cruise Review by liseboro

8 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Mediterranean
  • Cabin Type: Aurea Balcony Stateroom
We had past experience with msc-positive. this cruise convinced us never to use them again. ship is understaffed and service is poor.

Guest services and excursion office were terrible-wrong information many times. in 3 different ports there were shuttle charges . ONLY IN THE NIGHTLY NEWSLETTER DID THEY INFORM ABOUT THIS-

Prices ranged from 13 euro to 16 euro and because they choose to dock outside the city-there is really no choice. there is afeeling that passengers must conform to convience of the crew.

The ship is very clean and weel kept-food is okay-not enough good points to cruise with them again. the entertainment was about the same everynight-same singers and dancers-only the opera evening was worth it. ON THE LAST NIGHT THE NEWSLETTER WAS DELIVERD AT 22:00 To our room-informing us to have luggage outside by 23:00 and to vacate the cabin at 7:00-again no timely notification. the ship is nice but with everyone on board-public spaces are very crowded. some of the crew do their best-but the ship sorely lacks manpower.

T
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Cabin Review

Aurea Balcony Stateroom
Cabin B3 9123
The cabin is fine-nice balcony and comfortable bed.
Cupido Deck Inside Cabins, Balcony Cabins