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Marella Discovery Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
519 Reviews

TUI a shocking tour operator

Marella Discovery Cruise Review by Jayzinside

14 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: the Caribbean

We chose this cruise as a way of exploring the beautiful islands of the Caribbean and they really were wonderful, thinking that a cruise would be the ideal way to relax and wind down from our stressful working lives - HOW WRONG WE WERE!

First the good points - The crew. The staff were incredible, so engaging, friendly and helpful, they made you feel like long lost friends from the moment you embarked on the ship. Our cabin steward Maria was adorable, she cleaned our rooms 3 times a day leaving us chocolates on the pillow and animals made out of towels! The bar staff were obliging and at the same time very efficient.

The islands were also stunning. The weather was terrible but this couldn’t be helped, out of 14 days we had, only 8 were sunny, on some days we were drenched with heavy rain. The sea was a beautiful turquoise blue and the sands were white and like fine powder, complete paradise!

Now the bad points. We had a very small cabin on the 6th floor but the cleanliness was good and all in all it was ok to sleep in. However on the second week a family moved into the cabin next door with a screaming baby, from that day onwards we got no sleep for 5 days in a row with the baby screaming from circa 5am each morning until we left the cabin around 9am, the parents were chavvy and uncaring of their baby’s discomfort. We complained to reception and were told there was 1 other cabin on the 3rd floor. The room we were given as a substitute was awful, no air con, no fan in the shower and even smaller than the first cabin! We almost roasted alive at night due to the heat from the engines but knowing our alternative was a screaming baby we had no choice to stay in this room, at least it was quiet! When we complained to reception they informed us that the room we were given was superior to the first and there was nothing wrong with the air con, it didn’t work??! No air whatsoever came out of it but they refused to believe our complaint and said technical had confirmed it was working.

The choice of restaurants was poor - one restaurant - the islands served plastic cheese, over cooked meats and curry and chips, the same menu every day. The other - 47 was pretentious, requiring huge waiting time to get a seat only to then be served 2 meatballs and some raw duck as a second course.

I also found the entertainment to be poor, some good shows and a very talented comedian one evening, but each show only lasted an hour and then all one could do for the rest of the evening is drink themselves into oblivion in the 2 bars, play blackjack at a minimum of 5 pounds per bet in the casino or go to bed. We loved the islands but felt we were rushed each time and no sooner had we started to relax on the beach, we had to embark on the tedious ship again for another awful evening of very tame entertainment involving children’s game shows, pensioner bingo or simply drinking at the bar with repetitive live music played again and again and again.

This on the whole was a very poor trip for what cost us £4000 and the islands did not everything they could to exploit the tourist with taxis costing as much as twenty pounds each way and soft drinks costing as much as 5 British pounds for a can, I kid you not!

Would never cruise again despite how lovely the ships crew were, reception staff aside..

Jayzinside's Full Rating Summary
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Cabin Review

Cabin Standard 3041


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