The Escape is a fairly new ship and is very nice and has a luxurious feel. This is nicest part of the cruise. There is no dought that this ship is way over crowded. There is major lack of deck and pool space on this ship. When building these ships they have taken away pool and deck space to add special features like water slides and rope courses. Those added features are nice but in the process used up to much space that should have been used for another pool. The ropes course is billed as the largest on the sea. It also takes up a large amount of deck space. This is suppose to be an added feature for the boat. However the days at sea when you would like to use these features it was closed because its to windy on deck. So on days when the decks are the most crowded you can’t use it. 4200+ passengers onboard and one adult pool and one kids pool.
The food was what I would consider average at best considering our previous cruising experience. The free style dinning is a nice concept, but almost impossible to make reservations for a party of four weeks in advance of the cruise. If you wait until you are on the cruise to make your reservations you will be eating after 9 pm every night. The specialty restaurants on board had better food than the main dinning room however it was not as good as the main dinning room of other cruise lines like Royal and Disney.
There maintenance staff needs help. During the third day on board our toilets in our stateroom stopped working for more than 36 hours. What ever was wrong affected 50 staterooms. Not a fun when you have to run up three decks every time you need to go to the bathroom. This is where there customer service completely missed the mark. There was no help from them at all. No sorry for the inconvenience or compensation of any type. After it was over all we received was a note reminding us not to flush anything but toilet paper. This but a major damper on our cruise.
THe cabin was nice. Balcony room on the 13th deck. Rooms felt smaller than other ships. The bathroom seemed a little bigger than on other ships. The largest disappointment was the toilet not working for more than 36 hours. No excuse for taking that long to repair the problem. Customer service in this area was terrible, no updates on the problem or when it would be fixed.