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The service, the entertainment, the lectures and the activities were excellent. The service was exceptional! The best I have seen. The food was good. Above average. It was not consistent. Sometimes the food was very good and sometimes very disappointing. Shore excursions had too many people participating in it. On Nuku Hiva there were twenty 4 wheel drive vehicles in a caravan. The original cabin had a problem with the air conditioner that could not be fixed and had to move to another cabin. The second cabin had multiple problems. The hot water was not hot and needed to be fixed few times. The toilet didn’t flush many times. The alarm of the refrigerator was beeping. The old refrigerator needed to be replaced with a new one. In multiple occasions the public toilets didn’t flush. My cabin was on the 7th floor. I heard from other guests who had similar problems.

Serious maintenance problems

Crystal Symphony Cruise Review by EnchantedTraveller

6 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: South Pacific
  • Cabin Type: Deluxe Stateroom with Large Picture Window (limited view)
The service, the entertainment, the lectures and the activities were excellent.

The service was exceptional! The best I have seen.

The food was good. Above average. It was not consistent. Sometimes the food was very good and sometimes very disappointing.

Shore excursions had too many people participating in it. On Nuku Hiva there were twenty 4 wheel drive vehicles in a caravan.

The original cabin had a problem with the air conditioner that could not be fixed and had to move to another cabin. The second cabin had multiple problems. The hot water was not hot and needed to be fixed few times. The toilet didn’t flush many times. The alarm of the refrigerator was beeping. The old refrigerator needed to be replaced with a new one. In multiple occasions the public toilets didn’t flush. My cabin was on the 7th floor. I heard from other guests who had similar problems.
EnchantedTraveller’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Deluxe Stateroom with Large Picture Window (limited view)
Cabin E1 7082
Many serious problems see review.
Horizon Deck Outside Cabins, Balcony Cabins