• Write a Review
  • Boards
  • Log In
Seabourn Encore Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
116 Reviews

Mostly great but Seabourn still disappoints

Seabourn Encore Cruise Review by Maddyfolly

1 people found this helpful
Trip Details
  • Sail Date: Feb 2018
  • Destination: the South Pacific
  • Cabin Type: undefined

This cruise was the February Auckland to Sydney on Encore.

It was our second cruise having taken the Singapore to Hong Kong last year.

Cabin, service, food and alcohol were excellent but the same crucial niggles. Internet! In this day and age and for the money we are paying internet should be included and fast. We felt like school kids on port stops, dashing to the nearest library or information centre for wifi. Ridiculous.

And the expensive shore excursions.

We booked one ourselves - a Rotoroa white water rafting. Such good value and so much fun and such a professional setup. We were about 50 years older than the other rafters but were looked after brilliantly. The highlight of the trip!

Despite booking back in November we were waitlisted on one excursion. When it came through as bookable it was $50 per person more expensive. Seabourn would not listen to our complaint about the price hike.

And I did find that because it is a US setup, questions raised in the UK did not seem to be treated with any urgency and took an age to be responded to. Customer service! If we are paying this amount of money plus flights LISTEN TO US!

And I agree with other cruisers about the space taken by the Retreat. I would have loved to be able to have a decent length deck walk. Disappointing

Maddyfolly's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Port & Shore Excursion Reviews

Previous ReviewNext Review
1 Reviews Written
1 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Seabourn Encore Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.