Positives - Meeting 3 other couples on the boat in our age range - the 2 speciality restaurants on the boat; Toscana & the Polo plus the grand dining room were good. - The ship was small enough to get into ports close to the main city visited. - The string quartet that played around the boat at various times was very good. Negatives - When we stepped on the boat in Singapore on a very hot day we were not handed a cold towel or offered a complimentary soft drink. - The boat was drab with little glamour/wow factor - With most staff having multiple functions they seemed tired and bored at times I assume the “tight” financial ship run by Oceania caused this. Some of the East European staff rather surly. eg we booked the Toscana for 6 which we confirmed the day before and in the morning.When turning up we were told they did not have our booking. They made an error after a different guest cancelled- we did get in as insisted we were correct(later agreed by another member of staff) but the Maitre D was rather negative and no apology at all. Why was a complimentary drink not offered, little cost and the gesture would show they understand good service. - Average age seemed between 75-80 - The shop was dated and had rather quirky opening hours. - An example of mixed messages was using plastic water bottles in the Grand Dining room. This would not be seen in any decent restaurant. - Communication poor eg at ports general info and little staff on hand to direct when getting off the boat. The pool was closed while in Bangkok stopover no prior notice and no real explanation- it was hot & would liked to swim when getting back on the boat. - We only went on one excursion from the boat which was expensive and underwhelming - Large parts of the boat looked tired and in need of an upgrade- the epitome of this was the dead flowers around the pool area- it was if they just did not care. The dead ones were removed & replaced later - Staterooms needed refurbishments especially the antiquated shower. - There were no extra touches eg cold towels when getting back on the boat & around the pool on hot days(did arrive later on cruise), no light refreshments when returning to the boat at certain times( advice use in room dining, not a preferred option!). No nuts/snacks with drinks at the pool bar(health & safety the excuse here) - The closing times of some of the restaurants was draconian - told at 5 minutes before the close to run up & take more food as the hatches were coming down very soon. - In room dining had limited choice eg no eggs can be delivered for breakfast. - Having lots of food does not make it 5* , annoying in the terrace buffet you cannot help yourself- this led to queues at certain food stations. - Evening entertainment was rather weak most nights. - No effort from the boat director to get the “younger” passengers together even though he joked no one went to Horizons at 10.30pm even with 2 for 1 drinks until 11.30. - Internet service intermittent- I couldn’t get e-mails until last few days of the trip this was common to lots of other passengers. - In talking to other passengers there were very many dissatisfied with the boats services & appearance - The infomercial run on the boats antiquated stateroom TV used the Riviera boat as the example for the Oceania luxury which was depressing as the Nautica was a few notches below the standard shown. - Charging $89 pp for Cambodia Visa- actual cost $30- even taking into account admin costs this seemed excessive. - Spa area very dated especially the so called extra facility for the next level of guests - the hot tub and surrounding area small and tired. Had "Canyon Ranch" agreed to this poor facility. One manicurist available for approx 300 women on the boat! - In conclusion this ship is not 5* which I believed it was marketed to us & we are aware of what this is eg Oberoi hotels, the rosewood London,the Langham HK etc. - We had a great trip despite the Nautica as we had to accept the destinations were key and not the transport that took you there

Very Disappointed with Oceania

Nautica Cruise Review by Cruised off

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Trip Details
  • Sail Date: January 2018
  • Destination: Asia
Positives

- Meeting 3 other couples on the boat in our age range

- the 2 speciality restaurants on the boat; Toscana & the Polo plus the grand dining

room were good.

- The ship was small enough to get into ports close to the main city visited.

- The string quartet that played around the boat at various times was very good.

Negatives

- When we stepped on the boat in Singapore on a very hot day we were not handed

a cold towel or offered a complimentary soft drink.

- The boat was drab with little glamour/wow factor

- With most staff having multiple functions they seemed tired and bored at times I

assume the “tight” financial ship run by Oceania caused this. Some of the East

European staff rather surly. eg we booked the Toscana for 6 which we confirmed

the day before and in the morning.When turning up we were told they did not

have our booking. They made an error after a different guest cancelled- we did

get in as insisted we were correct(later agreed by another member of staff) but

the Maitre D was rather negative and no apology at all. Why was a complimentary

drink not offered, little cost and the gesture would show they understand good

service.

- Average age seemed between 75-80

- The shop was dated and had rather quirky opening hours.

- An example of mixed messages was using plastic water bottles in the Grand

Dining room. This would not be seen in any decent restaurant.

- Communication poor eg at ports general info and little staff on hand to direct

when getting off the boat. The pool was closed while in Bangkok stopover no

prior notice and no real explanation- it was hot & would liked to swim when

getting back on the boat.

- We only went on one excursion from the boat which was expensive and

underwhelming

- Large parts of the boat looked tired and in need of an upgrade- the epitome of

this was the dead flowers around the pool area- it was if they just did not care.

The dead ones were removed & replaced later

- Staterooms needed refurbishments especially the antiquated shower.

- There were no extra touches eg cold towels when getting back on the boat &

around the pool on hot days(did arrive later on cruise), no light refreshments when

returning to the boat at certain times( advice use in room dining, not a preferred

option!). No nuts/snacks with drinks at the pool bar(health & safety the excuse

here)

- The closing times of some of the restaurants was draconian - told at 5 minutes

before the close to run up & take more food as the hatches were coming down

very soon.

- In room dining had limited choice eg no eggs can be delivered for breakfast.

- Having lots of food does not make it 5* , annoying in the terrace buffet you

cannot help yourself- this led to queues at certain food stations.

- Evening entertainment was rather weak most nights.

- No effort from the boat director to get the “younger” passengers together even

though he joked no one went to Horizons at 10.30pm even with 2 for 1 drinks

until 11.30.

- Internet service intermittent- I couldn’t get e-mails until last few days of the trip this

was common to lots of other passengers.

- In talking to other passengers there were very many dissatisfied with the boats

services & appearance

- The infomercial run on the boats antiquated stateroom TV used the Riviera boat

as the example for the Oceania luxury which was depressing as the Nautica was

a few notches below the standard shown.

- Charging $89 pp for Cambodia Visa- actual cost $30- even taking into account

admin costs this seemed excessive.

- Spa area very dated especially the so called extra facility for the next level of

guests - the hot tub and surrounding area small and tired. Had "Canyon Ranch" agreed to this poor facility. One manicurist available for approx 300 women on the boat!

- In conclusion this ship is not 5* which I believed it was marketed to us & we are

aware of what this is eg Oberoi hotels, the rosewood London,the Langham HK

etc.

- We had a great trip despite the Nautica as we had to accept the destinations

were key and not the transport that took you there
Cruised off’s Full Rating Summary
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