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seemed a good price for what was offered, 4 of us booked together for the south east asia cruise, asking for cabins at least on the same deck as we have always had on previous events cruises with ncl, royal caribbean and p and o. well we were at the front on deck 5 and our friends were aft on deck 8. we spoke to infinity cruises who we booked through, the paperwork and organisation for infinity leaves a lot to be desired(at one time we had 2 extra people on our booking we had never heard off) they said it was the fault of ncl, ncl said it was infinity’s fault but offered to upgrade us for £700 per person(they must have thought that we would be happy to be ripped off) eventually we boarded the jewel, cafe and restaurant staff were top quality, customer services were also excellent as were the bar staff, food really good. trying to get a seat in the garden cafe at times was impossible, spent a lot of time wandering round trying to find seats. shore excursion staff had no idea about the places we were visiting, and got the feeling one of the staff was full of his own importance. communication was awful, the morning announcement over the speaker system was next to useless as you could not hear a word in the garden cafe, thought a member of staff would have told someone. the cabin was noisy, window was misted up so did not see a lot sometimes, the housekeeper i think did his own thing, 15 20 on 2 days before the room was made up, think he had difficulty getting up in the morning, was not the best housekeeper we have had by a mile. towards the end they ran out of some draught and bottled bears, and soft drinks. the organisation for the trips was chaos with everyone queuing up to wait in the theatre at once. we were told to collect our passports between 5 am and 7 am (yes 5am 7am) on the day we disembark, but then changed their minds and made it after 2pm the day we were in. altogether we have cruise 6 times with ncl, but this ship seemed dysfunctional with no coordination, will not go with ncl again, or will we book through infinity. i must say that the entertainment was first class.

Below expectations

Norwegian Jewel Cruise Review by jim hed

3 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Asia
  • Cabin Type: Family Oceanview Picture Window
seemed a good price for what was offered, 4 of us booked together for the south east asia cruise, asking for cabins at least on the same deck as we have always had on previous events cruises with ncl, royal caribbean and p and o. well we were at the front on deck 5 and our friends were aft on deck 8. we spoke to infinity cruises who we booked through, the paperwork and organisation for infinity leaves a lot to be desired(at one time we had 2 extra people on our booking we had never heard off) they said it was the fault of ncl, ncl said it was infinity’s fault but offered to upgrade us for £700 per person(they must have thought that we would be happy to be ripped off)

eventually we boarded the jewel, cafe and restaurant staff were top quality, customer services were also excellent as were the bar staff, food really good. trying to get a seat in the garden cafe at times was impossible, spent a lot of time wandering round trying to find seats. shore excursion staff had no idea about the places we were visiting, and got the feeling one of the staff was full of his own importance. communication was awful, the morning announcement over the speaker system was next to useless as you could not hear a word in the garden cafe, thought a member of staff would have told someone.

the cabin was noisy, window was misted up so did not see a lot sometimes, the housekeeper i think did his own thing, 15 20 on 2 days before the room was made up, think he had difficulty getting up in the morning, was not the best housekeeper we have had by a mile.

towards the end they ran out of some draught and bottled bears, and soft drinks. the organisation for the trips was chaos with everyone queuing up to wait in the theatre at once. we were told to collect our passports between 5 am and 7 am (yes 5am 7am) on the day we disembark, but then changed their minds and made it after 2pm the day we were in.

altogether we have cruise 6 times with ncl, but this ship seemed dysfunctional with no coordination, will not go with ncl again, or will we book through infinity. i must say that the entertainment was first class.
jim hed’s Full Rating Summary
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Cabin Review

Family Oceanview Picture Window
Cabin O1 5012
noisy, window misting up, could not see out a lot of the time. housekeeper could try a lot harder. not sure the room was hoovered some days, ended up with no cups 1 day and no flannels another. afternoons before it was made up a few days. we gave up in the end and put do not disturb on most evenings when we went for dinner
Deck 5 Inside Cabins, Outside Cabins