Right from the start this Cruise was a Ripoff. TUI changed flights from Glasgow from 7.30am to 2.30pm, lost 7 hrs straight away and gave us earlier flights on return, basically lost 2 days of our holiday.Said we could fly from Newcastle if we wanted, but couldn't guarantee they wouldn't change these flights.Having been on Thomson Spirit the year before and received amazing service we expected this to be the same or better, boy were we about to be sorely disappointed.

Most of the Eastern European staff were arrogant,ignorant and couldn't be ased doing anything, but why would they when they have a bar manager who never acknowledged passengers, never spoke, never smiled, wouldn't move out your way and was arrogant, ignorant and great role model for Staff.The Philippine staff could not have been any nicer, a credit to the company.

Drinks were watered down, food was ok but nothing for youngsters.Perhaps a separate menu for under 10's Marella.Pizza,burgers and hot dogs every day get a tad boring.Did I mention that all the drinks are watered down. I was ill with your pork meatballs, most were undercooked.Service at meals could have been so much better, loads of times I had to go looking for spoons to eat my puddings or Brown sauce for my dinner and by the time I got back my meals were cold. Read more