We chose this cruise because if was from Sydney to Bali via Brisbane, Townsville, Cairns, Cooktown, Darwin, Komodo and Bali. The ship was impressive. Cabin was excellent. All balcony ship. Bathroom was spacious and kept in good clean condition with lovely L'Occitane toiletries. It was all inclusive and the ships complimentary tours were good except for Bali. Unfortunately due to heavy traffic in Bali the 5.5 hour tour extended to 6.5 hours and 5 of those were spent on the bus sitting mostly in traffic. The tours in Australia were excellent and very enjoyable.
We found the food plentiful and mostly excellent. Lobster tails, sea scallops, prawns, fillet steak,etc,etc were always on offer so there was always good choices available. The downside for us was the outside back deck for the Le Verandah restaurant. Very small area and lack of staff here made for an extremely poor eating experience. There was virtually no service in this area. I feel that spare cutlery should be made readily available both indoors and outdoors because once they remove your plate with your cutlery you could spend hours waiting for fresh cutlery especially outside. This happened to us. Also the drink waiters were lacking in Le Verandah. The general waiters would pour you a water but never ask if you required a further drink and it was hard to get a wine or other at times in there. Compass Rose was lovely but the service was hit and miss mostly. Staff need better training. Prime 7 a lot of huff and puff over nothing. Food better in Compass Rose. Chartreuse similar. Menu unexciting and hardly French food in my opinion. Again very disappointing. We visited each once and that was more than enough. The coffee area on Deck 5 was lovely. Plenty of areas to sit quietly. Afternoon tea in Horizon Lounge was lovely. The pool deck BBQs at lunch were a bit underwhelming. The ship ran out of Baileys, tomato juice and celery amongst many other items before we hit Darwin. Really? Not good enough for the prices they are charging. It is a beautiful ship and all inclusive and we did enjoy it throughly however for the price of sailing on this ship they need to lift their game in food service. Would I sail again. Mostly definitely but only at a price I would consider fair and reasonable. I feel it beats Silverseas hands down despite the issues we had with service.
Our cabin was excellent although when we arrived we found a half drunk cup of hot chocolate on the bedside table! The next day we found a seasick tablet wrapper on coffee table which we didn't put there and when we pointed it out to room attendant she thought it may have fallen from her pocket. Another day we found the Immigration card (preprinted) for cabin 800 on our desk. We took it immediately to reception but I wouldn't like to think my passport info was left in another cabin! We did have to report a toilet leak but this was promptly fixed. The 2 attendants kept our cabin apart from above in excellent condition and our room was cleaned promptly each morning.