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I was looking forward for this experience with MSC having travelled with other companies in the past. first the sweet: The ship is new and looks very well kept, the cabin was really nice, the staff is trying to help whenever you need any help, the entertainment shows were excellent. Bitter: when you board, the staff is telling you that drinks are not included on board (not true there are dispensers) and if you want to drink you need to buy a package. the packages are not cheap but worse than that we bought an "all inclusive" pack (dont do it!) only to find out that all inclusive means a selection of drinks (not all) was very disappointed. you need to check your daily charges on the app, every evening, new charges appeared even if we didnt order anything, service charge (10 euro per person per day for "tips"), unicef donations, charges for pictures we never bought and so forth. you need to be very careful with this issue. every promotion we had on board had terms and conditions that would negate it... the photo package included photos taken at specific places, the free gifts were out of stock and so forth. the food is a bit above average at best. during the cruise it felt we had to be on the lookout for additional charges rather than just sit back and enjoy... I dont think I will use MSC again and its sad because the ship is really nice.

Bitter sweet experience

MSC Meraviglia Cruise Review by onatan

9 people found this helpful
Trip Details
I was looking forward for this experience with MSC having travelled with other companies in the past.

first the sweet:

The ship is new and looks very well kept, the cabin was really nice, the staff is trying to help whenever you need any help, the entertainment shows were excellent.

Bitter: when you board, the staff is telling you that drinks are not included on board (not true there are dispensers) and if you want to drink you need to buy a package. the packages are not cheap but worse than that we bought an "all inclusive" pack (dont do it!) only to find out that all inclusive means a selection of drinks (not all) was very disappointed.

you need to check your daily charges on the app, every evening, new charges appeared even if we didnt order anything, service charge (10 euro per person per day for "tips"), unicef donations, charges for pictures we never bought and so forth. you need to be very careful with this issue.

every promotion we had on board had terms and conditions that would negate it... the photo package included photos taken at specific places, the free gifts were out of stock and so forth.

the food is a bit above average at best.

during the cruise it felt we had to be on the lookout for additional charges rather than just sit back and enjoy...

I dont think I will use MSC again and its sad because the ship is really nice.
onatan’s Full Rating Summary
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