The first time going on a cruise was a good experience. the embarkation and debarkation process was not bad at all compared to things i have heard from others about norwegian and different cruise lines. the food on the ship is amazing! from the garden cafe (buffet) to the specialty restaurants we have no complaints on the food! the common areas were very nice and well kept. we did not like the fact that after a morning work out and having breakfast but 9:15am we could not get a lounge chair in the sun by the pool. every chair had towels or bags sitting on them and the policy of one hour from what was on the screen was not adhered to. some of the people that saved them did not show up until after 10:30 and then they never used them as they were in the pool the whole time. we are anxious to go on our next one which will be next year...too early to decide which one we will use.