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Emerald Princess Review

4.5 / 5.0
Editor Rating
1669 reviews
7 Awards

Emerald Princess going downhill fast

Review for Emerald Princess to South America
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Bad 9t9
10+ Cruises • Age 80s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2018
Cabin: Interior

Last thing on our bucket list after travelling for 49 years.. First time to do Argentina, Uruguay, Chile, Peru and Nicaragua. Unfortunately on this cruise we had too many things on board that we have become accustomed to on our previous 30 day cruises that have now been removed or declined in quality.

I certainly hope that Princess will read and react to my post cruise survey, where I tried to tell them what had gone wrong and also what they had done right.. On the positive side, all of the staff did an excellent job in everything before the cruise and on embarkation. 99.9% of the ship staff, from the Captain to Maintenance, did an excellent job and I laud them for their efforts and performance. However, on the negative side, Princess has removed their "happy hour" at 4:00 pm and 10:00 pm, you must get into the Princess Theatre at least 45 minutes prior to early show time to get a seat together, the dinner menu repeats after the first 15 day segment of the cruise, food flavour and taste in the anytime dining room has deteriorated, at dinner we were presented with Cornish hen when we had ordered pheasant (when they thought we would not know the difference), I did not receive a call back from the Cruise Director after a written complaint regarding an insulting entertainer that I had presented to the desk, guest entertainers ranged from spectacular to terrible. To add to this poor experience some stupid, selfish souls came on board with coughs and colds, and despite several hints from the staff regarding hygiene, by the time the cruise was over I would say 50% of the ship was sick. Most coughing and sneezing. We were both sick so we had to miss out on playing bridge on sea days and could not share a table at dinner so as not to spread the virus any more. No, I there was not any talk about Norwalk.

To cap it all off, US Immigration at Los Angeles was terrible. We were scheduled off the ship at 8:15 am. We finally cleared immigration at 10:45 am. Fortunately we did not have anearly flight to catch or we would likely have missed it - Note NOT Princess fault.

Cabin Review


Cabin IA

Everything good as expected. Cabin Attendant was terrific.

Port Reviews


Wonderful walk around town.

Ushuaia (Tierra del Fuego)

Walk around.

Punta Arenas

Took local bus (need Chilian pesos) to Nao Victoria Museo where there replicas of Beagle, Shackleton's lifeboat from Antarctic, Ferdinand Magellan and others. Experience well worth effort.

Puerto Montt

Walk to Mercado Tipico Angelmo or the Fish Market. Wonderful ambiance, restaurants and stalls, plu the sea lions waiting for scraps at the dock.

San Juan del Sur

Ship organized buss tour to city of Granada, plus look at local active volcano. Long, long, boring drive but result worth it. Visited local market, had lunch at local restaurant and tried local beer here also.

Puerto Vallarta

Not our first trip to Peurto Vallarta, so jumped on the local bus to "Centro" and stood most of the way - full of locals. Just hang on tight !!! You must pay in pesos, but very cheap ride for 8 kilometers - 9 pesos each, about 50 cents. Walked around old town, bought shoes at local Mexican shoe store (very reasonable price), walked around Malecon, had Pacifico cervesa and marlin tacos at a beachfront restaurant on the sand. Ride back very simple, because there is a Walmart across the road from the ship terminal and you just have to read the sighns on the bus windshield to know where they are going.

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