Queen Mary 2 (QM2) Review

Remastering a disappointment

Review for Australia & New Zealand Cruise on Queen Mary 2 (QM2)
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Train lover
10+ Cruises • Age 70s

Rating by category

Public Rooms

Additional details

Sail Date: Feb 2018
Cabin: Balcony, sheltered

This was our first cruise since the ship was refitted in late 2016, just after we did the Cape Horn cruise on her. Some things are better like the Stateroom décor, the Carinthia lounge is a great improvement on the Winter Garden. I feel though that the Kings court is a great big miss. The cool white marble type décor is not in synch with the rest of the ship which has a warm colour scheme. With the shades down before service it is just a great white blob. There is no flow and people mill around, those selecting food with those looking to choose collide with those using the area to access 1 side of the promenade deck from the other. The seating seems to be much closer violating one's sense of personal space. The glass dividers separating the seating areas from the walkways have been removed. Whoever thought that putting a high table for 2 in the telephone booth was a good idea needs to think again, I also noted that with the age of the cruisers on board the high tables were used as a last resort. The specialty dining area in the evening prevents access to the Kings court from stairwell D, OK in good weather but when Force 7 winds closed the outside deck this was a real nuisance. I miss the glass elevators!

Food in the Britannia was often cold and my fish was twice not only cold but had a hard layer on it as if it had been sitting under heating lights too long. the service was slow and the wine waiter was not happy to be questioned over the wine and not at all helpful the first night of the cruise. He did improve later. Have they cut down on staff, 3 times we had to leave before dessert and coffee to get to the 10.30. show.

Embarkation went smoothly even if most passengers turned up early, we are Platinum so had priority . Disembarkation was also smooth.

Cabin Review

Balcony, sheltered

Cabin BY

Very comfortable, it was close to the laundrette which is a bonus. No extraneous noise. Kept clean by Dong the steward. Plenty of storage but I always take extra hangars for the wardrobe.

Port Reviews

Sydney (Australia)

Just flew in the day before boarding, wandered around Circular Quay.


Went by shuttle to the City then came back to Port Chalmers, there is an excellent small Maritime museum next to the port gate.

Bay of Islands

We have a Timeshare here so just wandered around in the heat.


Took the shuttle then walked along the waterfront and spent most of our time in Te Papa. Walked beck through the City to get the shuttle again.

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