I have been cruising since I was 15 years old (3 decades later..) to say that my last RCL cruise was back in 2006. During that time, I had ready been on 3 RCL cruises and always had a wonderful experience. Food was absolutely wonderful and always compare other cruise line menus-food to RCL. I wanted to take my kids on the RCL Harmony and was able to book a few weeks prior to sailing. First of, I was told by my travel agent that there were no more cabins available for a party of 4. I had to book 2 cabins (not connecting) and separate my family (I have two kids under 13). She attempted to contact RCL agent and was told the same thing I was placed on merged call with the RCL agent and was told "I am sorry". The next day ( after I booked) the RCL website had cabins available for 4 people at $700 less expensive. I called my agent and the RCL office, I was told once again "I am sorry..." and I was unable to get a refund or credit.

Shore excursion- RCL was having a promotion ,30% off shore excursion, if you booked online by a certain date. I had to create 2 separate accounts (one for me and the other for my hubby). I reserved an excursion at St. Martin, speed boat tour with snorkling, for both cabins. I quickly paid for my daughter and myself and when I quickly logged in to pay for my husband and sons excursion, the RCL website would not allow me to log in. I was unable to book the excursion and when I called RCL I was told "I am sorry...there are no more we are sold out." I asked how if I just reserved it she replied "We have a glitch on the website....I am sorry.." Once I boarded I made a daily visit to Luis from the ship's shore excursion dept. On the day we arrived at St. Martin I gave me tickets to my son and hubby while Luis was able to get me in to the catamaran/beach day excursion (last minute). Thanks Luis

I only wished I was able to snorkel with my hubby and son. Read more