Azamara Quest Cruise Review by Paulandrews51
- Sail Date: March 2018
- Destination: Cuba
- Cabin Type: Club Oceanview Stateroom (obstructed view)
First the positives. The ship is well appointed and the crew very attentive and extremely helpful and friendly. The food was excellent although we didn’t try the specialty restaurants. The ship carries approximately 670 passengers and there were always tables available in the dining room and the buffet restaurant. Sunbeds were also plentiful. The tariff included house wines, beers and certain spirits and cocktails together with gratuities.
The not so positive matters relate to the entertainment on the ship and the off ship management. We were disappointed with the entertainment on board. There is a cabaret room as opposed to a theatre which is acceptable based on the size the ship. However they did not appear to make good use of the various entertainers on board and often there would be no entertainment during the day other than a trio of musicians who play by the pool at lunchtime. For those who are not particularly bothered about entertainment this would not be an issue.
Our major complaint however relates to the management of Azamara. When we originally booked the cruise it was for a 9 night Cuba and Grand Cayman cruise. After making the final payment in January 2018 we subsequently received an email from Azamara indicating that the itinerary was changing to allow more time in Cuban ports and cutting Grand Cayman from the itinerary. However the changes were not what they appeared to be. On the original Itinerary we were to depart from Miami at 5 pm on 19th of March and arrive in Havana at 6 am the next morning. The revised itinerary meant we were leaving Miami at the same time but not arriving in Havana until 6 pm on the next day. The ship travelled at only 7 knots between the ports. We did stay berthed in Havana until 6am on 22 March but unless you are insomniac there is little point in being in port between midnight and 6am. How this squares with Azamara’s claim that the itinerary change was to allow more time in Cuban ports is beyond us. We suspect it is more to do with saving on berth costs in the various ports (including Grand Cayman) rather than trying to improve the experience for passengers.
We did query this with staff on board and were told that the company had responded to customer demands to spend more time in Cuban ports. However why the company would choose to change the itinerary after people had already booked their cruise (and presumably being happy with the itinerary) is again somewhat baffling. We were also advised by fellow passengers that Azamara have a history of changing itineraries. A staff member also told us that Azamara had offered to refund the holiday cost after it had changed the itinerary. This proved to be untrue. No passengers appear to have had this offer.
So, if you intend to book a cruise with Azamara please be aware that your plans may be altered without any warning.