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Sun Princess Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
586 Reviews

Complete Disaster

Sun Princess Cruise Review by CruiseExaminer

3 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: Australia & New Zealand
  • Cabin Type: Balcony

This Cruise was a disaster. Booked flights thru Princess EZAir. Flight delays caused us to miss the ship departure. No assistance from Princess In-Route Assistance as promised. No reimbursement for out-of-pocket costs. The ship was a dilapidated rust bucket. Ship skipped or was significantly late arriving at 4 of 9 ports/destinations causing us to miss excursions. Spent port days at sea putting passengers at risk in storms rather than allowing passengers to disembark to see New Zealand by land and avoid bad weather at sea. Ship often smelled like sewage in indoor common areas. No reimbursement for out-of-pocket costs due to travel delays booked thru EZAir.

Several departure and delays due to ship malfunctions. Clothes washers and dryers not functioning and in disrepair. Tender hoists malfunctioned. Enrichment activities came with sales pitches designed to enrich Princess. The Sanctuary area of the ship was never available for passenger use. Only positive comment is for the dining and room staff. All staff folks were pleasant and provided excellent service.

Complaint filed with Princess fell on deaf ears. While Princess did acknowledge the problems with the cruise, they only offered minimal credit for future cruises. No more Princess for us! I would recommend Princess to NO ONE! Don't punish yourselves! Sun Princess is an old dilapidated ship - Not recommended!


CruiseExaminer's Full Rating Summary
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Value For Money
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Cabin Review

Balcony

Port & Shore Excursion Reviews

Sydney (Australia)

Missed Embarkation due to flight delays - No Princess In Route Support

Auckland

Cruise ship arrived late so we missed the excursion


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