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Norwegian Sun Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,215 Reviews

Norwegian Sun Passengers Revolt

Norwegian Sun Cruise Review by Satxgrillguy

4 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: the Panama Canal & Central America
  • Cabin Type: Mid-Ship Balcony

Passenger Revolt on Norwegian Cruise Line.

Passengers on Norwegian Cruise Line’s ship, Norwegian Sun, revolted forcing the captain to address ongoing issues negatively affecting all passengers. The ship, currently in the midst of a Miami to Los Angeles cruise via the Panama Canal, is due to go into dry dock for refurbishment after completion of the cruise. Apparently, in an effort to minimize time in dry dock, the company decided to start refurbishing during the cruise. As a result, several venues and activities have been closed at different times. Crews are hammering away refurbishing one of the restaurants, sometimes late into the night, causing passengers to call to complain the noise is keeping them awake. They are also refinishing several walkways on outdoor decks using heavy duty grinders to grind off the old deck toppings down to the metal. Then they are resurfacing the deck using a substance that, according to a passenger who is a chemist, is toxic and hazardous. The Deck 6 jogging deck has been cordoned off several days because of this. Muster stations were even blocked off, thus creating a potential safety hazard. Several passengers have gone to the ship’s doctor seeking relief from respiratory problems only to be saddled with medical charges in excess of $5000. All in all, passengers who paid a lot of money for this cruise are not getting their money’s worth. None of them expected to pay thousands of dollars for a once-in-a-lifetime vacation only to walk into a construction zone.

There were so many registered complaints that the captain was compelled to address the situation in front of about 300 passengers. He did not handle it well. He said it was a company decision to do this and he couldn’t do anything about it. When people started asking questions, he took offense and walked out to a loud chorus of boos. There were many people recording the incident on their phones, so I expect this will easily go viral - as it should. Subsequently, there were two passenger meetings to discuss the situation. Attendance grew to more than 400 people. Folks are angry that NCL used their precious vacation time to refurbish the ship. There was a letter from NCL in our stateroom last night apologizing for the “inconvenience” and offering a credit of 25% of the amount we paid for this trip toward a future cruise. The offer was good for one year. Personally, I’m not interested in that offer. I don’t want to give my business to a company that would do this in the first place.

When you sign up for a cruise, there is a contract between the customer and the cruise line. Certain things are promised by the cruise line. When those promises are broken and the passengers are aggrieved, there should be consequences. I’m not sure where this will go, but I know that Norwegian will certainly suffer on social media. I know I’m not likely to consider them again. #pcsun #ncl

Satxgrillguy's Full Rating Summary
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Cabin Review

Mid-Ship Balcony
Cabin BA 0222

The cabin was fine. It’s big enough to accommodate everything we brought. The sofa, which pulls out to a bed, was not that comfortable to sit on. I can’t imagine using it for a bed, though. There would be absolutely no room to move around in the cabin. If you’re a big person, you might have a difficult time fitting in the shower.

Port & Shore Excursion Reviews

Magnificent Cartegena

Just a quick trip around the city. Too much time spent in places they were trying to sell you stuff.

View All 21 Magnificent Cartegena Reviews
Mangrove River Tour

The tour was too short to really see much.

View All 35 Mangrove River Tour Reviews
Tram Through Rainforest

The train ride was through an area with dead trees and foliage. There was never a view of anything.

View All 26 Tram Through Rainforest Reviews

We drove for over an hour just to see an old cathedral and the town square. Not worth the time or the money.

The best tour we had. We got on a very nice tour boat for a cruise around Acapulco Bay. There was an open bar and a nice lunch. We cruised to where the cliff divers performed and watched them from the bay. Afterward, the divers swam to the boat and posed for pictures with the group.

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