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This is our 5th time cruising, 1st and last with Norwegian. Without getting into the small details, we were unhappy with the following. The Norwegian staff, while there are plenty that are pleasant and helpful, there are others that are neither and unfortunately we encountered more of the unpleasant/unknowledgable. From the time we booked the cruise, to making dinner reservations, the onboard checking process and just getting general information was all difficult, which meant standing in more lines and having to straighten things out. The internet service is the absolute worst than any other cruise, I don't mind paying the outrageous charges to get internet, but they should provide the infrastructure to support those charges. The nickel and diming is more extreme on the boat, one example is that other lines allow you to bring sealed water bottles, Norwegian does not. So to get 12 1 liter bottles we had to pay $45 plus tax and gratuity. That just isn't fair. Communication throughout the ship was lacking. The food is fair to average and the service is not the same as the other cruise lines. The buffet was fine, but the dinner meals in the restaurants were rarely good. We are making the best of the cruise, since getting away and seeing great places has been fun, but for those that haven't experienced Norwegian should try other options, including carnival and royal Caribbean which both have better service, food and atmosphere.

Last Norwegian cruise for me

Norwegian Dawn Cruise Review by Atraveler622

7 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Caribbean
  • Cabin Type: Balcony
This is our 5th time cruising, 1st and last with Norwegian. Without getting into the small details, we were unhappy with the following.

The Norwegian staff, while there are plenty that are pleasant and helpful, there are others that are neither and unfortunately we encountered more of the unpleasant/unknowledgable. From the time we booked the cruise, to making dinner reservations, the onboard checking process and just getting general information was all difficult, which meant standing in more lines and having to straighten things out.

The internet service is the absolute worst than any other cruise, I don't mind paying the outrageous charges to get internet, but they should provide the infrastructure to support those charges.

The nickel and diming is more extreme on the boat, one example is that other lines allow you to bring sealed water bottles, Norwegian does not. So to get 12 1 liter bottles we had to pay $45 plus tax and gratuity. That just isn't fair.

Communication throughout the ship was lacking.

The food is fair to average and the service is not the same as the other cruise lines. The buffet was fine, but the dinner meals in the restaurants were rarely good.

We are making the best of the cruise, since getting away and seeing great places has been fun, but for those that haven't experienced Norwegian should try other options, including carnival and royal Caribbean which both have better service, food and atmosphere.
Atraveler622’s Full Rating Summary
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