Norwegian Epic Review

4.5 / 5.0
4,413 reviews

Terrible

Review for the Caribbean Cruise on Norwegian Epic
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rbtnln
6-10 Cruises • Age 50s

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Sail Date: Mar 2018

Please know I have shared my feedback with NCL with no response. This was the worst cruise experience we have ever had - from beginning to end. The ports were amazing and the excursions we chose were wonderful. The issue was with NCL.

Embarkation took over an hour for our party. We had 2 cabins with 2 people in each. The guy logging us in (Robert) got us mixed up and in different cabins. When we told him he had made a mistake and that we were in different cabins he said, "Well you should have told me that from the beginning!" So it was our fault that we gave you 2 DIFFERENT cruise tickets with 4 different names and you mixed it up because you can't read and we were supposed to make sure you did read? He called over his manager (of which there was ONE on the floor with over 5000 passengers checking in). The manager couldn't get it right either. On top of that, because he was the only manager, he kept getting interrupted. He didn't resolve our issue before he began to work on another. At one point he took our passports, put them on a table and walked away. Seriously? When they said they finally had it "resolved", they had put me in a cabin and mixed up my husband and his brother's names (they used his brother's middle name as his first, and his first name as his middle). Confused yet? So were we!

The cruise was overbooked and uncomfortable. Trying to sit on the pool deck, there was ONE waiter (again for over 5000 passengers). He would go to the people closest to the bar, get their drink order, bring them their drinks, get their cards, go back to the bar to run the cards, then go back to the people. No multi tasking. And, before he could move farther down the pool deck, he would get stopped again. So the farther away you were from the bar, the less likely you were to get service.

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