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Wanted to finish our exploration of the Caribbean with going to the ABC's. Cruise was great though lots of complaining from crew over recent changes and it is showing up in their service. Dining and casino staff has been cut back, couldn't even start playing Texas Holdem because they didn't have a dealer available, so we the customers had to wait! Poorly scheduled timing of shows with dinner times!! The first finale show we went to where the dept heads and captain couldn't even attend. They instead showed a pre-filmed sequence showing just how CHEAP they are getting. Half the times we ordered room service which now you have to PAY for, it didn't show up. Though we called to complain and received it for FREE for being so late! This was our 9th cruise on RCCL and maybe our last............ just to many other choices out there right now. Yes you can have the biggest and newest ships out there but if you can't give a good experience, people will go elsewhere!!

RCCL recent cost cuttting is showing

Navigator of the Seas Cruise Review by tilyous

Trip Details
Wanted to finish our exploration of the Caribbean with going to the ABC's. Cruise was great though lots of complaining from crew over recent changes and it is showing up in their service. Dining and casino staff has been cut back, couldn't even start playing Texas Holdem because they didn't have a dealer available, so we the customers had to wait! Poorly scheduled timing of shows with dinner times!! The first finale show we went to where the dept heads and captain couldn't even attend. They instead showed a pre-filmed sequence showing just how CHEAP they are getting. Half the times we ordered room service which now you have to PAY for, it didn't show up. Though we called to complain and received it for FREE for being so late! This was our 9th cruise on RCCL and maybe our last............ just to many other choices out there right now. Yes you can have the biggest and newest ships out there but if you can't give a good experience, people will go elsewhere!!
tilyous’s Full Rating Summary
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Cabin Review

Cabin
GREAT corner aft Cabin!!! Black female steward made racist comments about Chinese workers not doing their jobs correctly though she herself left our balcony door open, unlocked, didn't vacuum balcony or empty/replace used glasses! Faults of pre-paid gratuity's, you be the judge?
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Port & Shore Excursion Reviews