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MSC Splendida Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
350 Reviews

excellent ship, but staffing could be better, some staff good but others rude

MSC Splendida Cruise Review by margaretandy67@gmail.com

2 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: the Middle East
  • Cabin Type: Balcony Stateroom

chose this cruise as it gave us a chance to see Dubai and also price as a package suited us. we left on the night flight from Glasgow which gave us a full extra day in Dubai, we stayed at the crown plaza hotel deira 3 nights before the cruise (giving us a chance to see Dubai and relax before our cruise. we visited the burj khalifa , and had an amzing afternoon tea at the sail hotel (burj al arab) which was a once in a lifetime experience very very highly recommended. taxis were verycheap around dubai and abu dhabi (most we paid for taxi was 70 Dirham (£14 from cruise port to airport) there were 4 adults with 6 cases).

we emarked at 3pm no ques straight on ship and straight to cabin, we were scheduled for boarding at 6pm but we could probably boarded anythime, when we left the ship people were boarding from 7am, disembarking was excellent, cases were collected the night before and we had a leisurely breakfast, we were out the room for 8am, we had a 8am time to leaVE BUT STAYED ON SHIP TILL 11AM, STILL USED THE DRINKS PACKAGE TILL WE LEFT.

we had a balcony cabin 8029 on bella class deck 8 (this is an enclosed cabin which had a metal panel instead of class and side panels making it hard to sit and look out and made the room darker than usual, i wouldn't book this cabin again, cabins nearer the middle are glass panels unenclosed cabins are two cabins nearer the middle from cabin number 8057 (cabin 8057 is also metal panel under handrail )

the staff kept the room tidy and clean, and most of the staff were friendly, no problems getting drinks or tables at the buffet etc, sea day was busy but we chose to reserve sunbeds and rattan on deck 18 which cost extra but more relaxing and we reserved our are to sunbath with more shade when required.

our main complaint was staff would expect you to move to let them pass in corridors etc, clear plates from table as soon as you were finished, but others at the table were still eating. we felt rushed during the meal and the lights were flicked to tell everyone it was time to leave (without being offered coffee etc )

we went for a sit down breakfast one morning in the dining room - we were surprised when asked if we wanted the menu or buffet, (if i wanted a buffet, i would have went to the borra buffet), after ordering we were told it would be easier if we got our order from the buffet as they has to go to the other sit of the ship to get it if we didn't. why have a buffet in a restaurant as well as a menu if your not going to serve you what you order.

i think the staff were not interested they wanted you out as soon as they could and with them doing as little as possible in the process.

we have been on thompson,p & o, royal caribbean, ncl, celebrity cruises and felt the staff on this ship left a lot to be desired they seemed to lack manners and basic courteous skills.

the best staff on the ship were natalie on deck 18 bar, she also worked in the buffet restuarant and pool deck bar at night she was outstanding , very helpful and we felt she gave an excellent service, clyde in the piano bar and the staff at the plaza coffee shop always kept us fed and topped up with coffee.

we went on ships tour khor al fakkan dow boat (this was outstanding - dolphins swam up alongside the boat, we swam in the fiord etc expensive but well worth it, we would definetely recommend it and would do it again .

not much to see in muscat a wonder round the souk,

the drinks package was limited choice but still well worth it as water and coffee were included at all bars throughout the ship

entertainment was poor we went one night only, intro etc in many languages whuch put us off and only so many things can be done to entertain everyone.

safety drill was an absolute joke (we were sat in the casino for 30 mins to thenm listen in 5 languages how to put on a life vest, at which point everyone had theirs on

margaretandy67@gmail.com's Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin B1 8029

good size cabin, large bed, curtain in shower instead of shower door which made shower area small, balcony small and enclosed, enclosed at sides and metal panel under handrail making sitting out a waste of time, make room dark.

cabins three further down from cabin 8057 are not enclosed, worth choosing them even if there are slight more expensive, enclosed cabins are a waste of time,

Port & Shore Excursion Reviews

Burj Al Arab Hotel

we booked our afternoon tea, booked direct on website, amazing 2hrs eating seven course (unlimited sandwiches etc) couldnt eat everything to much, great views and access to 7 star hotel was amazing

View All 4 Burj Al Arab Hotel Reviews

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