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Initially we were booked into stateroom 3005,the first night we were kept awake by a rattling coming from the verandah door.Being the first night we put it down to the new environment however it continued and after a second night of interrupted sleep we called customer services first thing.A carpenter arrived and tried to fix what is apparently a common problem.Five minutes after he left the rattle returned so I again contacted customer services and they agreed to move us to another stateroom,3077. When we arrived at the next stateroom I enquired if it was a quiet cabin and if anybody had stayed in the cabin previously.No it was quiet and had not been used we were assured by two people.We noticed a knocking noise behind the bed head but thought it was probably something from the adjoining cabin so we went for dinner.On our return the noise seemed to have increased,we tried to sleep but it was impossible.Our worst ever night at sea and we are used to rough seas.The following morning we contacted customer services again and were offered another move very quickly.No fun packing and repacking. So here comes the crunch.That evening we went to the Viking bar as usual for a pre dinner drink.As we were on the silver drinks package we had to give the barman our cabin number yet again.’Sorry I said we ve had to move again’.A couple sat near us said ‘ excuse me,did you say you’ve had to move twice?It wouldn’t be cabin 3077 would it?!!! Can you believe that this couple had been moved out of 3077 because of the noise in the wall and they moved us in.A cabin where they knew there was a serious noise problem. This is unforgivable.Needless to say we shall not cruise with Viking again.

Never again.

Viking Sky Cruise Review by amespana

4 people found this helpful
Trip Details
Initially we were booked into stateroom 3005,the first night we were kept awake by a rattling coming from the verandah door.Being the first night we put it down to the new environment however it continued and after a second night of interrupted sleep we called customer services first thing.A carpenter arrived and tried to fix what is apparently a common problem.Five minutes after he left the rattle returned so I again contacted customer services and they agreed to move us to another stateroom,3077.

When we arrived at the next stateroom I enquired if it was a quiet cabin and if anybody had stayed in the cabin previously.No it was quiet and had not been used we were assured by two people.We noticed a knocking noise behind the bed head but thought it was probably something from the adjoining cabin so we went for dinner.On our return the noise seemed to have increased,we tried to sleep but it was impossible.Our worst ever night at sea and we are used to rough seas.The following morning we contacted customer services again and were offered another move very quickly.No fun packing and repacking.

So here comes the crunch.That evening we went to the Viking bar as usual for a pre dinner drink.As we were on the silver drinks package we had to give the barman our cabin number yet again.’Sorry I said we ve had to move again’.A couple sat near us said ‘ excuse me,did you say you’ve had to move twice?It wouldn’t be cabin 3077 would it?!!!

Can you believe that this couple had been moved out of 3077 because of the noise in the wall and they moved us in.A cabin where they knew there was a serious noise problem.

This is unforgivable.Needless to say we shall not cruise with Viking again.
Viking Cruises, Community Team has responded
Hi Amespana, Thank you for taking the time to review your cruise on Viking Sky. We are sad to hear of your disappointment due to the noise you experienced in your staterooms. Rest assured, your comments about stateroom 3005 and 3077 have been recorded for review by our Executive Team. Should you wish to share additional details about your Transatlantic journey, we would be happy to hear from you at TellUs@vikingcruises.com. We appreciate your feedback, and hope you have a lovely day. Kind regards, Viking Cruises
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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