• Write a Review
  • Boards
  • Log In
Costa Diadema Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
138 Reviews

Fine but not as good as it used to be

Costa Diadema Cruise Review by Janisrae

9 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: the Western Mediterranean
  • Cabin Type: Classic Ocean View

Our first cruise on Costa was great. We took 4 children and everyone had a great vacation. All food was included - there were no "excluded" items for extra $ such as lobster. There was all the ice cream you wanted. You could eat pretty much any time you desired. I am not a cruise snob but I have now been on 9 cruises on 6 different cruise lines both with and without children. My expectations are not unreasonable, simply based on previous experience.

Unfortunately Costa has changed and not for the better. For example, There is no "free ice cream" available. Many of the best food items you now have to pay extra for. The dishes offered were definitely not as good as on the previous trip. The buffet closes prior to ending time and runs out of food. Much of the food is the same every day. However our waiter, Joey, in the dining room was wonderful. Very attentive, trying constantly to please.

Internet/wifi costs an exorbitant fee and many at the hospitality desk are not very helpful. However, Matteo was the epitome of what an ideal customer service representative should be.

The evening entertainment (singers not including the opera soloist) was less professional than on previous cruises. The on shore excursions were pricey. And a heads up to those who have not cruised before. There is a "service fee" every day on your account which you may or may not be made aware of until check out. You can opt out but it is a major undertaking to get this accomplished. Conflicting information and requirements from different employees at the same hospitality desk. Thank you again Matteo for your help.

We had a good time doing out own agenda on shore, the food was adequate and the employees mentioned, along with help from Jessica, (the english liason), made it a good trip for our family. However I think I will be looking at other cruise lines in the future unless Costa Cruise Line makes some major modifications to their current policies.


Janisrae's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Classic Ocean View
Cabin EC 1243

Cabin was excellent value for the price. Our housekeeper, Nyugen was WONDERFUL and did everything she possibly think of to make our trip comfortable and enjoyable.


Port & Shore Excursion Reviews

Rome (Civitavecchia)

Rome is a great city to visit. We booked our our tickets to visit the Colosseum, the Vatican and Sistine Chapel, St. Peters Basilica. Walked or took the metro to Trevi fountain, Pantheon, and Spanish Steps.

Marseille

Looked at trip advisor for top ten things to do in Marseille and did them on our own.

Barcelona

Booked Segrada Familia prior to arriving. It was amazing.

Palma de Mallorca (Majorca)

Trip advisor tells you the top items to go see. Walk, take the hop on hop off tour, or a taxi

Savona

Not much to do in this tiny town. If I had it to do over again, I would take an excursion to another town. Obviously the stop/port is so people can get on the boat - not because it is a destination


Previous ReviewNext Review
Janisrae
1 Reviews Written
9 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Costa Diadema Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.