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Norwegian Epic Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
4,228 Reviews

Poor service package delivery

Norwegian Epic Cruise Review by Tunnoch

1 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: the Bahamas
  • Cabin Type: Mid-Ship Balcony

The service on this cruise was awful due to lack of experienced staff pitched in to a spring break environment. It was the same on the private island cruise stop in fact it was even worse. The customer service were not interested and seemed to be resigned to this. The food was continuously served up cold and you literally had to fight your way in to the bars to get a drink and then attract the attention of one of the bar staff if you could at all. I would have thought NCL knowing the timing would have compensated by increasing their staff numbers. We hand drinks packages to which they added service charges prior to departure which is a cheek when the service is as poor as this. We also had specialist restaurants package which we could not access because they had been fully booked before we got on the ship again I assume with service charges added to the cruise account. This was most annoying since it was the major reason for booking this cruise. The prices on board were extortio so beware if you sail without the packages. This is the second time we have been on this ship and our first experience was similar. In conclusion not the best cruise we have been on by far.

Tunnoch's Full Rating Summary
Onboard Experience
Enrichment Activities
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Cabin Review

Mid-Ship Balcony
Cabin BB 10222

Great bed strange bathroom layout adequate shower cramped toilet space useless wash hand basin. Good balcony but cabin generally very cramped. OK for short cruises.

Port & Shore Excursion Reviews

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