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Just a couple of details to offer future Epic Haven cruisers, based on my experiences leaving from Port Canaveral. I read various things about arriving at the Port early to board the ship early. For our cruise, we arrived shortly after 10:00 am, and the Concierge did not arrive until around 11:00 to take the first group of Haven passengers on board. It took five minutes to fill out the health form for each passenger, scan in Passports and get key cards, so the rest of the time was waiting as the lounge got filled up with other Haven guests. First order of business on the ship was a very quick tour of the Haven, then the strong suggestion that we have lunch in the Haven Dining Room. Getting seated was slow due to everyone being in the queue for lunch, and service was a little slow, too. Not to worry, though, the rooms are not ready for PAX yet and bags have yet to arrive, so time to chill. I have attached a FAQ we received on the ship so that you can read it ahead of time. As you might imagine, the Concierges are a little overwhelmed when Haven passengers first get onto the ship. The Concierge will pass out a form in the departure lounge which allows you to request dining reservations and activity and entertainment options, along with times. I recommend completing the form in the lounge and leaving it with them at their desk as you do your tour of the Haven so that they can begin to do the work while you are at lunch. Waiting in line to speak with them upon embarkation does not appear to be a good use of your time or theirs. Upon return to the Port we were escorted off the ship and found the Premium luggage area to be at the far end of the assortment, closest to the Customs line. Had we known that engaging a Porter would get us around the line to clear Customs, we would have gladly paid a tip to the Porter. You may want to consider this option. The long Customs line moves well but is, nevertheless a line with a wait.

Epic Haven Details

Norwegian Epic Cruise Review by OttoS

3 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Bahamas
  • Cabin Type: Deluxe Owner's Suite
Just a couple of details to offer future Epic Haven cruisers, based on my experiences leaving from Port Canaveral.

I read various things about arriving at the Port early to board the ship early. For our cruise, we arrived shortly after 10:00 am, and the Concierge did not arrive until around 11:00 to take the first group of Haven passengers on board. It took five minutes to fill out the health form for each passenger, scan in Passports and get key cards, so the rest of the time was waiting as the lounge got filled up with other Haven guests.

First order of business on the ship was a very quick tour of the Haven, then the strong suggestion that we have lunch in the Haven Dining Room. Getting seated was slow due to everyone being in the queue for lunch, and service was a little slow, too. Not to worry, though, the rooms are not ready for PAX yet and bags have yet to arrive, so time to chill.

I have attached a FAQ we received on the ship so that you can read it ahead of time.

As you might imagine, the Concierges are a little overwhelmed when Haven passengers first get onto the ship. The Concierge will pass out a form in the departure lounge which allows you to request dining reservations and activity and entertainment options, along with times. I recommend completing the form in the lounge and leaving it with them at their desk as you do your tour of the Haven so that they can begin to do the work while you are at lunch. Waiting in line to speak with them upon embarkation does not appear to be a good use of your time or theirs.

Upon return to the Port we were escorted off the ship and found the Premium luggage area to be at the far end of the assortment, closest to the Customs line. Had we known that engaging a Porter would get us around the line to clear Customs, we would have gladly paid a tip to the Porter. You may want to consider this option. The long Customs line moves well but is, nevertheless a line with a wait.
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