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Starting with the positives:- All The staff are very friendly and warm - in particular our room steward simon and our waiting staff of Frankie, Ronald and Dusko were fantastic. We are not used to formal dining and the personalities and knowledge of the dining team made for a delightful experience - going the extra mile every day. The cabin was a good size with an excellent shower Food in the main restaurant was very good - although at time choices seemed limited Bar service in the evenings was generally good and we found the range of drinks in the classic package great Excellent coffee and the environment at the cafe bacio Excellent music in the evenings and after lunch Spotlessly clean and everything worked Relaxed atmosphere There was always a quiet bar or quiet space where you could escape Our cabin was very quiet and appeared well sound proofed Good medical service when needed Good customer service staff The could do better No wow factor compared to other ships we have seen on the tv Insufficient sun loungers in the sun around the pool - we are early risers so were fine but there were many unhappy people at 8 am Pool bar service was slow even on port days. The cafe restaurant was very overcrowded at lunchtime whatever time we went - made for an unpleasant experience Cooked breakfast was often not open at 7am in the cafe and some of the egg counter staff there were a little surly at times Keep an eye on your bill to make sure unexpected charges don't appear Very few daily activities but plenty of 'sales opportunities' Disembarkation was just ok until you exited the terminal and then chaotic - we were not alone in struggling to find our onward transportation - the staff outside just wanted you to go across the zebra crossing as fast as possible even if your onward transport was somewhere else - we asked 3 people all of whom shrugged and pointed. Expensive service charges for speciality restaurants

Superb staff make the difference

Celebrity Reflection Cruise Review by Wildcats2

2 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Southern Caribbean
  • Cabin Type: Deluxe Ocean View with Verandah
Starting with the positives:-

All The staff are very friendly and warm - in particular our room steward simon and our waiting staff of Frankie, Ronald and Dusko were fantastic. We are not used to formal dining and the personalities and knowledge of the dining team made for a delightful experience - going the extra mile every day.

The cabin was a good size with an excellent shower

Food in the main restaurant was very good - although at time choices seemed limited

Bar service in the evenings was generally good and we found the range of drinks in the classic package great

Excellent coffee and the environment at the cafe bacio

Excellent music in the evenings and after lunch

Spotlessly clean and everything worked

Relaxed atmosphere

There was always a quiet bar or quiet space where you could escape

Our cabin was very quiet and appeared well sound proofed

Good medical service when needed

Good customer service staff

The could do better

No wow factor compared to other ships we have seen on the tv

Insufficient sun loungers in the sun around the pool - we are early risers so were fine but there were many unhappy people at 8 am

Pool bar service was slow even on port days.

The cafe restaurant was very overcrowded at lunchtime whatever time we went - made for an unpleasant experience

Cooked breakfast was often not open at 7am in the cafe and some of the egg counter staff there were a little surly at times

Keep an eye on your bill to make sure unexpected charges don't appear

Very few daily activities but plenty of 'sales opportunities'

Disembarkation was just ok until you exited the terminal and then chaotic - we were not alone in struggling to find our onward transportation - the staff outside just wanted you to go across the zebra crossing as fast as possible even if your onward transport was somewhere else - we asked 3 people all of whom shrugged and pointed.

Expensive service charges for speciality restaurants
Wildcats2’s Full Rating Summary
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Cabin Review

Deluxe Ocean View with Verandah
Cabin 1B
Excellent shower
Good sized balcony
Storage space tight although lots of hanging space
We did not hear any noise
Panorama Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews