What a disaster in the making! It started with a computer failure affecting check-in, but most retained their sense of humour and were looking positive about the trip to Norway and the Northern Lights. Little did they know of the catalogue of disasters and misinformation to come. Cabins without heating for days on end in cold Arctic conditions, power failures leading to only curry to eat, flooded bathrooms in cabins, endless flooding around the old tub, leading to the question “was there more water inside the old tub than outside in the sea” On asking an engineer if the old tub was fit for purpose, the reply, after careful consideration came back “she’s still floating so she’s fit for purpose “ well done for the sense of humour that got us through this debacle. Better than the lame excuses from the Captain that blamed the cold weather, and exaggerated the wind chill factor when there was hardly a breeze, that is when he finally decided he should make some official comment, albeit belated, to the customers. Get real and be prepared, we were going about 500 miles north of the Artic Circle for goodness sake. We’ve been on older boats for longer periods in much colder weather and no problems. Need to rethink your strategy P&O. Just waiting now for P&O to offer an apology and compensation. Where are you P&O? Enjoyed the trips though, so it wasn’t all bad. The Northern Lights excursions were great, good facilities at the destinations, not being left abandoned in a field as some who obviously didn’t go, suggest. Excellent photos, I took some 150 stunning pictures, better than the ship’s professional photographer, so well chuffed.

Not up to the hype in P&O adverts.

Oriana Cruise Review by Tony of Tooting

Trip Details
  • Sail Date: February 2018
  • Destination: Baltic Sea
What a disaster in the making!

It started with a computer failure affecting check-in, but most retained their sense of humour and were looking positive about the trip to Norway and the Northern Lights. Little did they know of the catalogue of disasters and misinformation to come.

Cabins without heating for days on end in cold Arctic conditions, power failures leading to only curry to eat, flooded bathrooms in cabins, endless flooding around the old tub, leading to the question “was there more water inside the old tub than outside in the sea” On asking an engineer if the old tub was fit for purpose, the reply, after careful consideration came back “she’s still floating so she’s fit for purpose “ well done for the sense of humour that got us through this debacle. Better than the lame excuses from the Captain that blamed the cold weather, and exaggerated the wind chill factor when there was hardly a breeze, that is when he finally decided he should make some official comment, albeit belated, to the customers.

Get real and be prepared, we were going about 500 miles north of the Artic Circle for goodness sake. We’ve been on older boats for longer periods in much colder weather and no problems. Need to rethink your strategy P&O.

Just waiting now for P&O to offer an apology and compensation. Where are you P&O?

Enjoyed the trips though, so it wasn’t all bad. The Northern Lights excursions were great, good facilities at the destinations, not being left abandoned in a field as some who obviously didn’t go, suggest. Excellent photos, I took some 150 stunning pictures, better than the ship’s professional photographer, so well chuffed.
Tony of Tooting’s Full Rating Summary
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Cabin Review

Cabin E166
Cramped with a safe too small to take anything more than a purse or wallet.
The corner settee and table took up much needed space. More thought needs to be given to the layout.
Where oh where are the electrical sockets to charge the mobiles, tablets and camera batteries? No extension leads available.
Lack of heating for 2 days, then suddenly too hot in the middle of the night.
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