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I agree with everything that Peter W has written about this cruise. We selected it primarily for the itinerary - the chance to visit more of South America and to transit the Panama Canal - this was the highlight of the voyage. Embarkation Port: First this has been switched to San Antonio from Valparaiso due to issues with labour and port authorities; not advised directly by NCL of this. The departure shed was large, basic and actual check in went quite smoothly. The first inkling of problems was the almost 2 hours wait in the reception area for the cabin to be ready; 2 announcements about a further 10-15 minutes wait. Luae arrived just before 8:00 pm The notice lying on the bed to welcome and greet us advised of an outbreak of gastro-enteritis on the previous leg of the voyage and implementation of Code 2 of CDC procedures. No mention of how long this might last. The gastro-enteritis was caused by norovirus, and passengers advised of this at Q & A session on penultimate day of voyage, also that 81 people had been affected. It was a 'corporate' decision not to advise passengers joining in Valparaiso. Numerous people were affected by coughs - possibly as a result of the mystery disinfectant used for the constant hand spraying; the casino remained open but the library was closed until the penultimate day! Public lavatory doors were left open - not a great sight. NCL is not alone among cruise lines in placing the Casino midships - making it impossible to avoid a walk through on that deck. The stench of cigarette smoke drifts out onto the seating areas. Will schedule refit address this?. Service in the various dining facilities was haphazard, often chaotic, and occasionally rude; there were no signs of any effective management presence. Two restaurants - 4 Seasons and 7 Seas - served the same menus, although they were billed as being slightly different. Breakfast one morning took an hour - largely because tables had to be cleaned - they were not actually set ; it can't be difficult, even operating under unusual conditions, to get the basics to table i.e butter, jams, sugar, salt, pepper! We avoided the Garden Cafe as much as possible - badly laid out, heaving queues, food just about okay, all serving areas covered in cling film. Staff ladled out vast spoonfuls of food - refused to take any back - 'you can just leave it if you don't want it' I was told! On the whole the Filipino crew members lead the way with their good humour and service. Cabin was okay, the circular shower was tiny; items such as glassware etc gradually arrived over the first 2 days. Clearly the crew did not have enough time in port to prepare. No launderette. Only the laundry service at high prices. (norovirus related ?) Excursions - as with many cruise lines - very expensive and variable in quality. NCL don't offer much in some ports other than their excursions - nowhere to get maps/information etc in a couple of instances. Even though much of it was not to our taste the entertainment on offer was of better quality than on other lines. Cruise Director was very good. Dr Wayne's presentations were excellent and very enjoyable. Disembarkation: slow, delays due to US Customs.

Oh dear....

Norwegian Sun Cruise Review by Nantoka

3 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: South America
  • Cabin Type: Balcony
I agree with everything that Peter W has written about this cruise.

We selected it primarily for the itinerary - the chance to visit more of South America and to transit the Panama Canal - this was the highlight of the voyage.

Embarkation Port: First this has been switched to San Antonio from Valparaiso due to issues with labour and port authorities; not advised directly by NCL of this. The departure shed was large, basic and actual check in went quite smoothly.

The first inkling of problems was the almost 2 hours wait in the reception area for the cabin to be ready; 2 announcements about a further 10-15 minutes wait. Luae arrived just before 8:00 pm

The notice lying on the bed to welcome and greet us advised of an outbreak of gastro-enteritis on the previous leg of the voyage and implementation of Code 2 of CDC procedures. No mention of how long this might last. The gastro-enteritis was caused by norovirus, and passengers advised of this at Q & A session on penultimate day of voyage, also that 81 people had been affected. It was a 'corporate' decision not to advise passengers joining in Valparaiso.

Numerous people were affected by coughs - possibly as a result of the mystery disinfectant used for the constant hand spraying; the casino remained open but the library was closed until the penultimate day! Public lavatory doors were left open - not a great sight. NCL is not alone among cruise lines in placing the Casino midships - making it impossible to avoid a walk through on that deck. The stench of cigarette smoke drifts out onto the seating areas. Will schedule refit address this?.

Service in the various dining facilities was haphazard, often chaotic, and occasionally rude; there were no signs of any effective management presence. Two restaurants - 4 Seasons and 7 Seas - served the same menus, although they were billed as being slightly different. Breakfast one morning took an hour - largely because tables had to be cleaned - they were not actually set ; it can't be difficult, even operating under unusual conditions, to get the basics to table i.e butter, jams, sugar, salt, pepper! We avoided the Garden Cafe as much as possible - badly laid out, heaving queues, food just about okay, all serving areas covered in cling film. Staff ladled out vast spoonfuls of food - refused to take any back - 'you can just leave it if you don't want it' I was told!

On the whole the Filipino crew members lead the way with their good humour and service.

Cabin was okay, the circular shower was tiny; items such as glassware etc gradually arrived over the first 2 days. Clearly the crew did not have enough time in port to prepare.

No launderette. Only the laundry service at high prices. (norovirus related ?)

Excursions - as with many cruise lines - very expensive and variable in quality. NCL don't offer much in some ports other than their excursions - nowhere to get maps/information etc in a couple of instances.

Even though much of it was not to our taste the entertainment on offer was of better quality than on other lines. Cruise Director was very good.

Dr Wayne's presentations were excellent and very enjoyable.

Disembarkation: slow, delays due to US Customs.
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Cabin Review

Balcony
Cabin BD 9273
Smaller than on previous cruises. Bed was comfortable. Sufficient hanging space in closets. Small tv no DVD player which would have been useful A long sofa bed meant no bedside table on one side of bed. No coffee table. Decor overall = outdated with clashing colours and patterns on carpets and curtains. Tiny bathroom - circular shower with curtain that didn't always stay inside shower area. Toiletries very basic NCL home brand. Combined shampoo/conditioner - awkwardly located and tricky to use.
Balcony was neat and clean
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