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Emerald Princess Review

4.5 / 5.0
Editor Rating
1669 reviews
7 Awards

Princess let itself down on details

Review for Emerald Princess to South America
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jeffanddean
2-5 Cruises • Age 50s

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Sail Date: Feb 2018
Cabin:

This was a great cruise. The staff were fantastic with interesting ports of call. The problems we experienced were due to poor management decisions and communication. On day one there were a number if beverage choices that were unavailable. By the end of the 15 day cruise most wine choices were 'sold out' . This was caused by some delivery issues, but rather than be upfront with communication about this the poor staff had to apologise every time something was ordered off the menu that was not available. Similar poor communication when laundry facilities were not available in some ports due to environmental rules. Tell the guests what is happening and will understand and be able to make better choices for ourselves while on board. Also, it seems that Princess has become very focussed on selling things. The 'happy hour' has been stopped and there were very few complimentary activities. Many bars were empty ....

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