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The worst food ever offered on any Holliday we have been on, very slow service more often forgotten. Staff to client ratio not as advertised. They use every oportunity to throw hidden charges at you. 3.95 plus service charge for water in the room somehow not included in the drinks package! Even orange juice is chargeable on an all inclusive? Watch out for the hidden service charges. Prepare to spend more time on coaches than the actual excursion activities. The actual ship is magnifice but so poorly managed it beggars belief. Comparasons between advertised and reality are miles apart. Everbody, and I mean everybody I spoke to would Never use MSC again. Constantly finding ways to rip you off. When your on board they adopt a like it or lump it attitude. If you go on a cruise with MSC don't expect all inclusive to mean all inclusive. Forget the entertainment, there isn't any, forget the excursions, only there to rip you off not to make you happy. I can't find anything possitive to say about the food or restaurant service, very little choice. No English channels on tv other than 2 repetitive news channels. Charge for films. No tea/ coffee faascilites allowed in the room. What they don't tell you is that they allow local people on at the returning ports at rediculously discounted prices which inevitably means you share an advertised 5 star cruise with ignorant, rude and obnoctious 2 star clients and these account for probably half of the passengers. In summary a beautiful ship, good clean rooms, but this company seems a lot more interested in your money than your satisfaction.

Beautiful ship overshadowed by very poor food, poor service, miss selling

MSC Fantasia Cruise Review by RobinBH

1 person found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Transatlantic
  • Cabin Type: Balcony Stateroom – Fantastica
The worst food ever offered on any Holliday we have been on, very slow service more often forgotten. Staff to client ratio not as advertised. They use every oportunity to throw hidden charges at you. 3.95 plus service charge for water in the room somehow not included in the drinks package! Even orange juice is chargeable on an all inclusive? Watch out for the hidden service charges. Prepare to spend more time on coaches than the actual excursion activities. The actual ship is magnifice but so poorly managed it beggars belief. Comparasons between advertised and reality are miles apart. Everbody, and I mean everybody I spoke to would Never use MSC again. Constantly finding ways to rip you off. When your on board they adopt a like it or lump it attitude. If you go on a cruise with MSC don't expect all inclusive to mean all inclusive. Forget the entertainment, there isn't any, forget the excursions, only there to rip you off not to make you happy. I can't find anything possitive to say about the food or restaurant service, very little choice. No English channels on tv other than 2 repetitive news channels. Charge for films. No tea/ coffee faascilites allowed in the room. What they don't tell you is that they allow local people on at the returning ports at rediculously discounted prices which inevitably means you share an advertised 5 star cruise with ignorant, rude and obnoctious 2 star clients and these account for probably half of the passengers. In summary a beautiful ship, good clean rooms, but this company seems a lot more interested in your money than your satisfaction.
RobinBH’s Full Rating Summary
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Cabin Review

Balcony Stateroom – Fantastica
Cabin B2 11007
Cabin service good, room good
Arcobaleno Deck Inside Cabins, Outside Cabins, Balcony Cabins