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Let me start by saying Carnival was always our first choice for cruising .We chose the Vista since it was a new ship. We were sadly disappointed . The service has gone downhill . Embarkation What in the world are they thinking of having to check by hand everyone's names off a paper list!!!! Isn't this the age of computers Cabin: What are they thinking when they make the sofa bed into a bed by just putting a sheet on it. Hard like a rock ... seriously stupid.... Dining : The food in the dining was horrible . Where we sat was freezing cold and they fixed it on the second to last night. Kids received raw pizza dough one night. All the food was either over cooked or cold. The only good food was in the upcharge restaurants. How surprising NOT! They seem to have tried to save money everywhere. No tablecloths in the dining room. The lido is to small for all the guests on board . Lineups were long. The food in the lido was tasteless . Red frog pub food good $ Steakhouse Great $ Dr Seuss Breakfast Great $ All other dining for free mostly terrible Service: One room cleaning service per day ..but they were always busy wiping the walls in the corridors . They changed the alcohol policy where you only receive your purchase on disembarkation day / We had a plane to catch at 12.30 and we couldn't do our luggage till we picked it up the next day . When we went to get it they had lost ours and a bunch of other peoples purchases. We wasted 2 hours looking for it and going back and forth to guest services that we didn't even have time to eat breakfast before getting off which was a nightmare. I think they like it that we cannot put our luggage out and have to drag it off ourselves ...took us almost an hour . Entertainment The entertainment for the shows was horrible. Singing was like cats screaming .. I will say the cruise director Matt was really good. The waterworks is fun. Adult only deck way to small and no pool only hot tubs. You would think on a new ship this would be included Children's Clubs : The best part of the cruise was the kids enjoyed the kids clubs. The pictures for purchase are a ridiculous price for a digital purchase 15$ each ... Disembarkation: Nightmare long lines to get off , were told to go one way by someone and then was screamed at by an employee to go the other way . I hour to get off and we had our luggage Will think long and hard before I do another Carnival cruise and I am a Platinum member .We were 14 in all and no one wants to go back on a Carnival ship after this experience

Highly Disappointed !

Carnival Vista Cruise Review by rose21

6 people found this helpful
Trip Details
Let me start by saying Carnival was always our first choice for cruising .We chose the Vista since it was a new ship. We were sadly disappointed . The service has gone downhill .

Embarkation

What in the world are they thinking of having to check by hand everyone's names off a paper list!!!! Isn't this the age of computers

Cabin:

What are they thinking when they make the sofa bed into a bed by just putting a sheet on it. Hard like a rock ... seriously stupid....

Dining :

The food in the dining was horrible . Where we sat was freezing cold and they fixed it on the second to last night. Kids received raw pizza dough one night. All the food was either over cooked or cold. The only good food was in the upcharge restaurants. How surprising NOT! They seem to have tried to save money everywhere. No tablecloths in the dining room. The lido is to small for all the guests on board . Lineups were long.

The food in the lido was tasteless .

Red frog pub food good $

Steakhouse Great $

Dr Seuss Breakfast Great $

All other dining for free mostly terrible

Service:

One room cleaning service per day ..but they were always busy wiping the walls in the corridors .

They changed the alcohol policy where you only receive your purchase on disembarkation day / We had a plane to catch at 12.30 and we couldn't do our luggage till we picked it up the next day . When we went to get it they had lost ours and a bunch of other peoples purchases. We wasted 2 hours looking for it and going back and forth to guest services that we didn't even have time to eat breakfast before getting off which was a nightmare. I think they like it that we cannot put our luggage out and have to drag it off ourselves ...took us almost an hour .

Entertainment

The entertainment for the shows was horrible. Singing was like cats screaming .. I will say the cruise director Matt was really good. The waterworks is fun. Adult only deck way to small and no pool only hot tubs. You would think on a new ship this would be included

Children's Clubs :

The best part of the cruise was the kids enjoyed the kids clubs.

The pictures for purchase are a ridiculous price for a digital purchase 15$ each ...

Disembarkation:

Nightmare long lines to get off , were told to go one way by someone and then was screamed at by an employee to go the other way . I hour to get off and we had our luggage

Will think long and hard before I do another Carnival cruise and I am a Platinum member .We were 14 in all and no one wants to go back on a Carnival ship after this experience
rose21’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Ages 7 to 9
Ages 10 to 12
Service
Onboard Experience
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Cabin Review

Balcony
Cabin 8E 10247
Sofa bed was hard like a rock . Tv channels nothing there . Hard to understand your
bill on the tv .
Lido Deck Inside Cabins, Balcony Cabins

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