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My wife and I took this 7-night trip leaving from Miami on February 24, 2018. Prior to boarding, we had some frustration with the glitchy website (i.e., you randomly get logged out for no reason while you're working on entering your info), and they did not e-mail us copies of our embarkation express passes, so we had to go through an extra few minutes of hassle prior to boarding. I talked with their customer service on the phone and recommended they fix this - I know cruises skew towards older (and assumedly less tech savvy) populations, but seriously, why on earth can't I get the express pass on a smartphone app instead of printing it out?? Upon embarkation we were welcomed with a glass of champagne, which was a nice touch. Our stateroom was definitely in the least expensive category, but nevertheless was more spacious than we expected, with plenty of room for us to store our belongings. Jason, our stateroom attendant, did an excellent job and our room was spotless the entire time; he also brought us our welcome gift on the first evening - a bottle of champagne, courtesy of Celebrity. The ship itself is very large but not monstrosity-sized like parent line RC's recent vessels, and everything is pristine and spotless. The deck space is plentiful and the deck chairs are of a much higher quality than you'll find on most cruise ships. The dining was very good, not as good as in the past, but still high quality and very tasty. Service was so-so in the main dining room, especially when ordering cocktails - we did not have a drink package, but on the two nights I tried to order cocktails with dinner, I was simply told "oh that's a cocktail" and given no further instructions on how I would go about ordering it! You can pay for drinks individually (a good option if you're only going to purchase two or three throughout the voyage), the prices were right there on the menu, and your SeaPass card was tied to your credit card, thus it shouldn't have been that difficult. As far as the entertainment goes, we enjoyed most of it, as the talented cast put on a good show during their musical productions (which mostly seemed to be Disney knockoffs). By far the worst evening show was a comedian who had to hold back his raunchiness due to the venue - he just wasn't very funny at all. After the 7 p.m. show, there would be a game show taking place just outside the Equinox Theater, and we participated in those a couple nights. On one occasion, the goal was to guess the show that a theme song belonged to, and we shocked the host by becoming the first people he'd ever had recognize the "Making a Murderer" theme on the first try! In addition to these activities, we also had the treat of Richard Spacey as our cruise director. He's very energetic and hilarious, and spends his time entertaining you rather than simply trying to sell you things, and my wife and I truly enjoyed his personality. Some wisdom from him - "Fun fact: they don't watch the Flintstones in Dubai, but Abu Dhabi do." Also, "Announcement for the gentleman who lost a $10,000 gold Rolex watch: The time is now 8 p.m." As for excursions, we did two, one each in the Cozumel and Costa Maya stops. The latter was through Native Choice - not affiliated with any cruise line. They did a superb job showing us around the Chacchoben ruins, and despite the bus accident last December (they were not the company that was operating the bus), their driver was very safe and cautious, and seat belts were available for everyone to use. In Cozumel, we were blissfully unaware that a ferry had been bombed exactly one week earlier, and Celebrity sure as heck wasn't going to tell us. So, through the cruise line, we took the ferry to Playa del Carmen, and then boarded a bus for a 2-hour trek to the Mayan ruins of Chichen Itza. We didn't have much time at the site, but the trek was definitely worth it, as there is a lot to see out there. Our other two stops were Key West and Grand Cayman. If you have never been to Key West, definitely check out Hemmingway's house and the Harry Truman Little White House - both are fascinating. In Grand Cayman, just relax and go to the beach; unless you're into offshore banking, there's not much else to do there. Overall, we both had a lovely time and would recommend Celebrity to anyone. You won't find the entertainment geared heavily towards kids or families the way you would on Carnival, RC, or Disney, but for adults there is plenty to do, and even kids could keep themselves busy with the arcade and prearranged activities. Our favorite parts of the ship/staff were the spacious stateroom, pristine and spotless interiors, the hilarious cruise director Richard Spacey, and our wonderful stateroom attendant Jason. While the company has clearly cut back on its perks for most travelers - no "Captain's Welcome" happy hour, poorer service in the dining room, etc. - it's still leaps above most standard cruiselines when it comes to these aspects of the voyage, and a higher-end experience than Carnival, RC, Norwegian, etc. would give you.

Beautiful ship, great service, wonderful excursions

Celebrity Equinox Cruise Review by DCruiser81

6 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: Western Caribbean
  • Cabin Type: Inside Stateroom
My wife and I took this 7-night trip leaving from Miami on February 24, 2018. Prior to boarding, we had some frustration with the glitchy website (i.e., you randomly get logged out for no reason while you're working on entering your info), and they did not e-mail us copies of our embarkation express passes, so we had to go through an extra few minutes of hassle prior to boarding. I talked with their customer service on the phone and recommended they fix this - I know cruises skew towards older (and assumedly less tech savvy) populations, but seriously, why on earth can't I get the express pass on a smartphone app instead of printing it out??

Upon embarkation we were welcomed with a glass of champagne, which was a nice touch. Our stateroom was definitely in the least expensive category, but nevertheless was more spacious than we expected, with plenty of room for us to store our belongings. Jason, our stateroom attendant, did an excellent job and our room was spotless the entire time; he also brought us our welcome gift on the first evening - a bottle of champagne, courtesy of Celebrity. The ship itself is very large but not monstrosity-sized like parent line RC's recent vessels, and everything is pristine and spotless. The deck space is plentiful and the deck chairs are of a much higher quality than you'll find on most cruise ships.

The dining was very good, not as good as in the past, but still high quality and very tasty. Service was so-so in the main dining room, especially when ordering cocktails - we did not have a drink package, but on the two nights I tried to order cocktails with dinner, I was simply told "oh that's a cocktail" and given no further instructions on how I would go about ordering it! You can pay for drinks individually (a good option if you're only going to purchase two or three throughout the voyage), the prices were right there on the menu, and your SeaPass card was tied to your credit card, thus it shouldn't have been that difficult.

As far as the entertainment goes, we enjoyed most of it, as the talented cast put on a good show during their musical productions (which mostly seemed to be Disney knockoffs). By far the worst evening show was a comedian who had to hold back his raunchiness due to the venue - he just wasn't very funny at all. After the 7 p.m. show, there would be a game show taking place just outside the Equinox Theater, and we participated in those a couple nights. On one occasion, the goal was to guess the show that a theme song belonged to, and we shocked the host by becoming the first people he'd ever had recognize the "Making a Murderer" theme on the first try! In addition to these activities, we also had the treat of Richard Spacey as our cruise director. He's very energetic and hilarious, and spends his time entertaining you rather than simply trying to sell you things, and my wife and I truly enjoyed his personality. Some wisdom from him - "Fun fact: they don't watch the Flintstones in Dubai, but Abu Dhabi do." Also, "Announcement for the gentleman who lost a $10,000 gold Rolex watch: The time is now 8 p.m."

As for excursions, we did two, one each in the Cozumel and Costa Maya stops. The latter was through Native Choice - not affiliated with any cruise line. They did a superb job showing us around the Chacchoben ruins, and despite the bus accident last December (they were not the company that was operating the bus), their driver was very safe and cautious, and seat belts were available for everyone to use. In Cozumel, we were blissfully unaware that a ferry had been bombed exactly one week earlier, and Celebrity sure as heck wasn't going to tell us. So, through the cruise line, we took the ferry to Playa del Carmen, and then boarded a bus for a 2-hour trek to the Mayan ruins of Chichen Itza. We didn't have much time at the site, but the trek was definitely worth it, as there is a lot to see out there.

Our other two stops were Key West and Grand Cayman. If you have never been to Key West, definitely check out Hemmingway's house and the Harry Truman Little White House - both are fascinating. In Grand Cayman, just relax and go to the beach; unless you're into offshore banking, there's not much else to do there.

Overall, we both had a lovely time and would recommend Celebrity to anyone. You won't find the entertainment geared heavily towards kids or families the way you would on Carnival, RC, or Disney, but for adults there is plenty to do, and even kids could keep themselves busy with the arcade and prearranged activities. Our favorite parts of the ship/staff were the spacious stateroom, pristine and spotless interiors, the hilarious cruise director Richard Spacey, and our wonderful stateroom attendant Jason. While the company has clearly cut back on its perks for most travelers - no "Captain's Welcome" happy hour, poorer service in the dining room, etc. - it's still leaps above most standard cruiselines when it comes to these aspects of the voyage, and a higher-end experience than Carnival, RC, Norwegian, etc. would give you.
DCruiser81’s Full Rating Summary
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Cabin Review

Inside Stateroom
Cabin 12 4671
Large, spacious, with plenty of storage space.
Plaza Deck Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews