1. Home
  2. Cruise Reviews
  3. Norwegian Epic
We were hoping for an awesome on-board experience on this short, 3-night voyage from Port Canaveral. However, summing up our overall experience in two words: Very Average. First, expect long embarkation lines - extremely long, if the ship is sold out as our's was. Virtually no NCL personnel were in sight to direct travelers upon arrival, or answer arrival general questions, until we entered the terminal for security screening. After on-boarding, we noticed our mini-suite (12073) was smaller than expected, but otherwise reasonably comfortable. One problem for taller passengers is the length of the bed. I'm slightly taller than 6 feet and both of my feet dangled off the edge of the bed. Despite NCL's $5 Billion in annual revenue and its huge marketing and advertising budget, more needs to be spent by NCL on upgrading their customer-facing staff. More than 50% of our encounters with NCL's pre-boarding and on-board staff were disappointing. The remaining 50% were OK. Lots of blank looks on the faces of NCL crew when responding to the simplest questions. NCL's stop at the private island was nice. The BBQ on the island was superb. But, the tendering process to and from the island is awkward, and cumbersome. Again, very long lines. Overall, we recommend choosing a smaller ship with fewer passengers and, more importantly, a different cruise line. You'll likely have a better overall experience and save yourself the 20% NCL price premium compared with other large competitors.

Very Average and a Bit Over-Hyped

Norwegian Epic Cruise Review by QAZWSX12345

2 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Bahamas
  • Cabin Type: Family Mini-Suite with Balcony
We were hoping for an awesome on-board experience on this short, 3-night voyage from Port Canaveral. However, summing up our overall experience in two words: Very Average.

First, expect long embarkation lines - extremely long, if the ship is sold out as our's was. Virtually no NCL personnel were in sight to direct travelers upon arrival, or answer arrival general questions, until we entered the terminal for security screening.

After on-boarding, we noticed our mini-suite (12073) was smaller than expected, but otherwise reasonably comfortable. One problem for taller passengers is the length of the bed. I'm slightly taller than 6 feet and both of my feet dangled off the edge of the bed.

Despite NCL's $5 Billion in annual revenue and its huge marketing and advertising budget, more needs to be spent by NCL on upgrading their customer-facing staff. More than 50% of our encounters with NCL's pre-boarding and on-board staff were disappointing. The remaining 50% were OK. Lots of blank looks on the faces of NCL crew when responding to the simplest questions.

NCL's stop at the private island was nice. The BBQ on the island was superb. But, the tendering process to and from the island is awkward, and cumbersome. Again, very long lines.

Overall, we recommend choosing a smaller ship with fewer passengers and, more importantly, a different cruise line. You'll likely have a better overall experience and save yourself the 20% NCL price premium compared with other large competitors.
QAZWSX12345’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Epic price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.