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My wife and I have over 100 nights on Seabourn. We got to experience the transition from small ships to the Odyssey class and subsequently, the departure of the older and smaller ships. We only travel on the luxury lines and are not big shore excursion customers Our boarding and initial experience were as expected. Our Penthouse was clean and well appointed as previous ones were. The cabin stewardess was excellent and we has always found that Seabourn beats any other luxury line in training personable and efficient steward/stewardesses. We were traveling with friends and dined with them at lunch and dinner. On the very first night we experienced spotty dining room service. We chalked it up to the stress of the passenger turnover day. Unfortunately, this service slippage continued through out the voyage. We would always seem to have to wait for the initial order of if that was fine we would experience a wait for a dessert menu while the rest of the dining room picked up around us (we always ate late and seemingly closed the resturant frequently). Bar service was spotty as well. We knew the bar manager from previous cruises and watched him work very hard to bring his crew together. Unfortunately, they just weren't up to the task. We frequently had to get up to retrieve our drinks from the bartenders. One bartender was apparently required by staff to cover a tattoo with an arm bandage (we asked because we are concerned that she had been hurt) and thus seem to develop a small attitude. This was our first Seabourn trip ever when we didn't tip either a bartender of other wait service staff. Though out the trip we would at times receive the 6 star service that is advertised but as fast as it appeared, it would disappear. We emailed our travel agent with the report and she must have immediately forwarded our concerns to Seabourn management. And here is where I must give Seabourn full credit for listening and trying to please passengers. With 1 day left in the cruise we were summoned to a meeting in the square with the captain and hotel director. They took one full hour out of their busy day to listen to the good and bad. Both were apologetic and did not try to offer excuses. We were so impressed that we made a future cruise deposit, an action that initially, we were not going to do. In summary, we feel that Seabourn grew too fast. They were unable to keep up the "Yacht" service level. The addition of the 3 large ships went well. But 3 small ones went away, along with some of the better employees during the transition to the 2 newer and larger ships. We equated the service problems to a sports team that tried but just couldn't mange to work together as a team to win. I rate this cruise as a 3, as there were shining moments, followed by, service that was not up to Seabourn's historic standards.

Seabourn's slipping

Seabourn Odyssey Cruise Review by PM1225

4 people found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: Caribbean
  • Cabin Type: Penthouse Suite
My wife and I have over 100 nights on Seabourn. We got to experience the transition from small ships to the Odyssey class and subsequently, the departure of the older and smaller ships. We only travel on the luxury lines and are not big shore excursion customers

Our boarding and initial experience were as expected. Our Penthouse was clean and well appointed as previous ones were. The cabin stewardess was excellent and we has always found that Seabourn beats any other luxury line in training personable and efficient steward/stewardesses.

We were traveling with friends and dined with them at lunch and dinner. On the very first night we experienced spotty dining room service. We chalked it up to the stress of the passenger turnover day. Unfortunately, this service slippage continued through out the voyage. We would always seem to have to wait for the initial order of if that was fine we would experience a wait for a dessert menu while the rest of the dining room picked up around us (we always ate late and seemingly closed the resturant frequently).

Bar service was spotty as well. We knew the bar manager from previous cruises and watched him work very hard to bring his crew together. Unfortunately, they just weren't up to the task. We frequently had to get up to retrieve our drinks from the bartenders. One bartender was apparently required by staff to cover a tattoo with an arm bandage (we asked because we are concerned that she had been hurt) and thus seem to develop a small attitude. This was our first Seabourn trip ever when we didn't tip either a bartender of other wait service staff.

Though out the trip we would at times receive the 6 star service that is advertised but as fast as it appeared, it would disappear.

We emailed our travel agent with the report and she must have immediately forwarded our concerns to Seabourn management. And here is where I must give Seabourn full credit for listening and trying to please passengers.

With 1 day left in the cruise we were summoned to a meeting in the square with the captain and hotel director. They took one full hour out of their busy day to listen to the good and bad. Both were apologetic and did not try to offer excuses. We were so impressed that we made a future cruise deposit, an action that initially, we were not going to do.

In summary, we feel that Seabourn grew too fast. They were unable to keep up the "Yacht" service level. The addition of the 3 large ships went well. But 3 small ones went away, along with some of the better employees during the transition to the 2 newer and larger ships. We equated the service problems to a sports team that tried but just couldn't mange to work together as a team to win.

I rate this cruise as a 3, as there were shining moments, followed by, service that was not up to Seabourn's historic standards.
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Cabin Review

Penthouse Suite
Cabin PH 1020
The Penthouse is excellent with over 500 square feet of space. Cabin service was excellent. The balcony was excellent.
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These rooms are great but all the customer receives is additional space. There are no extra nights in Thomas Keller, no butler and staff acknowledgment of the premium room that you are occupying.

We recently booked a northern European Seabourn cruise in September. We went back to the Veranda stateroom as the rate was more than double for a Penthouse, and you only get an additional 150 square feet of space (50%) much of which is somewhat useless space.
Deck 10 Suite Cabins