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This is our 6th cruise, first time with Norwegian. Staff could be bossy, intimidating and unfriendly. Unpleasant encounters during drill, at Shore Exursion desk on fifth floor, at Seven Sea restaurant and at our state room. In our past experiences with another cruise line, we became friends with staff at dinning and state room. Like other passengers, we felt the program was poor. We wish there were lectures or movies when we were at sea ( two movies in 16 days). In the last five days of the trip, we had four days at sea and were very, very bored. Norwegian Sun would not allow anyone to bring water bottles to the ship when they return from a shore excursion. Unlike another cruise line, you are provided with free water in a thermal jar in your state room, here, you have to buy water bottles ( We spent about $100 US on water bottles). Also, water bottles are not included in the drink package. It was chaos at the Miami port terminal where we had to look for our luggage from the carousel! We were shcocked that 2000 passengers were left to deal with this mess. One lady could not find hers. People were puzzled why the Norwegian Sun's Captian did not appear to his passengers until on the 15 th day in a small lounge for about 50 minutes to answer some questions. Customaryly, Captains and officers were introduced at the very vegining of he journey. Norwegian Sun sent us email to make survey. After we filled in some basic information ( numbers of cruises taken, which cruise line....) and answered the first question, immediately, we were told not eligible to continue the rest of the survey. Very odd.

Not recommended

Norwegian Sun Cruise Review by Travel the World Canada

2 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: South America
  • Cabin Type: Balcony
This is our 6th cruise, first time with Norwegian.

Staff could be bossy, intimidating and unfriendly. Unpleasant encounters during drill, at Shore Exursion desk on fifth floor, at Seven Sea restaurant and at our state room. In our past experiences with another cruise line, we became friends with staff at dinning and state room.

Like other passengers, we felt the program was poor. We wish there were lectures or movies when we were at sea ( two movies in 16 days). In the last five days of the trip, we had four days at sea and were very, very bored.

Norwegian Sun would not allow anyone to bring water bottles to the ship when they return from a shore excursion. Unlike another cruise line, you are provided with free water in a thermal jar in your state room, here, you have to buy water bottles ( We spent about $100 US on water bottles). Also, water bottles are not included in the drink package.

It was chaos at the Miami port terminal where we had to look for our luggage from the carousel! We were shcocked that 2000 passengers were left to deal with this mess. One lady could not find hers.

People were puzzled why the Norwegian Sun's Captian did not appear to his passengers until on the 15 th day in a small lounge for about 50 minutes to answer some questions. Customaryly, Captains and officers were introduced at the very vegining of he journey.

Norwegian Sun sent us email to make survey. After we filled in some basic information ( numbers of cruises taken, which cruise line....) and answered the first question, immediately, we were told not eligible to continue the rest of the survey. Very odd.
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Cabin Review

Balcony
Cabin BX 9070
We were upgraded from 5th floor Ocean View to 9th floor Balcony, paying extra $600.Almost every time, during docking and departure, I was waken up by loud noise from the engine room.

The Cabin has two single beds, no coffee table, worn out sofa and a small balcony fits two lawn chairs. Storage is enough for two people, washroom has room to turn around, shower is good.

Cabin attendant worked indifferent, had to write a note for a new bar of soap every five days in our 16 days cruise ( remainant of soap was obvious, but, he would not replace it, unless I requested it ). We kept our cabin very neat and clean. Replace towels were the main task for him. He often did not bother to say hello to us ( did not bother to introuduce himself ). Maybe, he had worked long hours and did not get good salary?
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