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As a 4 star mariner (loyalty level), I was very disappointed in the small changes that have occurred to HAL over the last 5 to 10 years. I have come to expect a better experience and was just disappointed by the food quality and generally, employees that just were doing their job. There were a couple of employees that were outstanding, but overall, they had already left for the day. The food quality has decreased, even in the Pinnacle which is more expensive and has less offerings. Attempted to eat in the dining room with any time dining, but if you don't have a set reservation time on the first day. You will wait. The hydro spa was broken for 2 days, no refund. Offered a leg massage instead. I did not go on any excursions. I have found in the past that generally the ships tours are overpriced, crowded and slow. The entertainment at night has increased, but it all seems to be at the same time. Signature of excellence (last slogan) has died.

The small stuff is missing...

Oosterdam Cruise Review by al50

7 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: Mexican Riviera
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
As a 4 star mariner (loyalty level), I was very disappointed in the small changes that have occurred to HAL over the last 5 to 10 years. I have come to expect a better experience and was just disappointed by the food quality and generally, employees that just were doing their job. There were a couple of employees that were outstanding, but overall, they had already left for the day.

The food quality has decreased, even in the Pinnacle which is more expensive and has less offerings. Attempted to eat in the dining room with any time dining, but if you don't have a set reservation time on the first day. You will wait.

The hydro spa was broken for 2 days, no refund. Offered a leg massage instead.

I did not go on any excursions. I have found in the past that generally the ships tours are overpriced, crowded and slow.

The entertainment at night has increased, but it all seems to be at the same time.

Signature of excellence (last slogan) has died.
al50’s Full Rating Summary
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