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I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end. The problems began in Santiago, Chile where the airport was full of scammers pretending to be helpful with badges on indicating they were airport employees there to help you when in reality there were there to misdirect you and take as much of your money as they could get. Norwegian should have alerted their guests to: 1) Beware of scammers at the Santiago airport. 2) The cruise port has been moved from Valpraiso to San Antonio so there is no need to go to or book a hotel in Valpraiso. You will end up paying double cab fare. 3) What the legitimate amount of cab far is from Santiago to San Antonio. 4) There are very few hotels in San Antonio so stay in Santiago and get a transfer from Norwegian to the correct cruise port. Norwegian was able to send a text message to all passengers telling them not to come to the cruise port before 1:00 pm on the day of embarkation, but they never mentioned the reason for this until we were all onboard and sailing away. The reason was that there had been a FLU EPIDEMIC on the previous cruise and they needed extra time to clean and sanitize everything. This would have been nice to know prior to boarding the ship along with a choice of boarding or not. We didn't have this choice. We were not allowed to touch anything during the whole cruise. All food and beverages were covered and could only be obtained from crew members. You couldn't even pick up a plate or silverware. Nothing was put on the tables - no salt and pepper or condiments. Everything had to be obtained from the crew. There were no glasses, ice buckets, etc. in the cabins. We were never told which cabins the sick people had occupied so you never really knew if your cabin was one of those affected. While they should be commended for taking these precautions, it wasn't conducive to a very pleasant cruise and you never knew from one day to the next if you would be the next victim of the bug. The captain and officers were nowhere to be seen until the very end of the cruise. Just about everything about the cruise was not what I had become accustomed to from Norwegian Cruise Lines. It was very disappointing.

My worst cruise to date

Norwegian Sun Cruise Review by Fun Times 2

4 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: South America
  • Cabin Type: Partially Obstructed Oceanview Porthole Window
I had done this Panama Canal cruise on the Norwegian Sun in the opposite direction from Miami to Cabo San Lucas and it was wonderful. This was the 'cruise from hell' from beginning to end.

The problems began in Santiago, Chile where the airport was full of scammers pretending to be helpful with badges on indicating they were airport employees there to help you when in reality there were there to misdirect you and take as much of your money as they could get.

Norwegian should have alerted their guests to:

1) Beware of scammers at the Santiago airport.

2) The cruise port has been moved from Valpraiso to San Antonio so there is no need to go to or book a hotel in Valpraiso. You will end up paying double cab fare.

3) What the legitimate amount of cab far is from Santiago to San Antonio.

4) There are very few hotels in San Antonio so stay in Santiago and get a transfer from Norwegian to the correct cruise port.

Norwegian was able to send a text message to all passengers telling them not to come to the cruise port before 1:00 pm on the day of embarkation, but they never mentioned the reason for this until we were all onboard and sailing away. The reason was that there had been a FLU EPIDEMIC on the previous cruise and they needed extra time to clean and sanitize everything. This would have been nice to know prior to boarding the ship along with a choice of boarding or not. We didn't have this choice.

We were not allowed to touch anything during the whole cruise. All food and beverages were covered and could only be obtained from crew members. You couldn't even pick up a plate or silverware. Nothing was put on the tables - no salt and pepper or condiments. Everything had to be obtained from the crew. There were no glasses, ice buckets, etc. in the cabins. We were never told which cabins the sick people had occupied so you never really knew if your cabin was one of those affected. While they should be commended for taking these precautions, it wasn't conducive to a very pleasant cruise and you never knew from one day to the next if you would be the next victim of the bug. The captain and officers were nowhere to be seen until the very end of the cruise. Just about everything about the cruise was not what I had become accustomed to from Norwegian Cruise Lines. It was very disappointing.
Fun Times 2’s Full Rating Summary
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Cabin Review

Partially Obstructed Oceanview Porthole Window
Cabin OK 6208
Not knowing weather a sick person had inhabited the cabin on the previous cruise was worrisome. I had to go and find ice every time I wanted it. The cabins are getting a little old and worn.
Promenade Deck Inside Cabins, Outside Cabins