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The ship is a significant upgrade over the Odyssey class ships, with the addition of The Grill by Thomas Keller, the Sushi restaurant, an enhancec Seabourn Square, among other things. Although there are a few more guests, it never felt crowded. The food in The Grill and Sushi was great, as were the 3 Thomas Keller family dinners in the Collonade. Otherwise, thevfood was just OK. Our weather was not very good, but overall we still had a nice experience. Our main issues were: 1. Lack of excursions and excursion availability. On the first day after sailing,mwe discovered that almost all of the popular excursions had been pre-sold out, and the customer relations staff were unwilling to add additional excursions despite waiting lstsvof 25-30 passengers, or to help passengers make their own arrangements. We were left to book excursions usingbthe very same onshore operators that thevship used. Most disappointing, we learned that the overland excursion to Queenstown (which was to be the highlght of the cruise) had been cancelled and were given no real explanation as to why. 2. Seabourn has a internet policy that is decidedly not “all inclusive”. Plus, the internet quality is extremely poor. 3. We had a large number of onboard credits, half of which were non-refundable, with half characterized as “redeemable” (i.e. to be credited against our credit card) if not used. When bad weather prevented a stop in the port where we had been able to book the only ship sponsered excurion of our cruise, on the last day before the cruise ended, we were left with no ability to use these credits. In addition, to our surprise, Seabourn continues to refuse to give us back even the full amount of our redeemable credits. So, seabourn has taken for itself $300 or credit that was a gift to us by our travel agent. This was my fifth cruise on Seabourn. I,m not sure if or when I’ll take another of their cruises. Looking forward to a 16-day cruise to South America on Regent Explorer early next year.

Beautiful ship, terrible customer service

Seabourn Encore Cruise Review by Jphill80

3 people found this helpful
Trip Details
  • Sail Date: February 2018
  • Destination: South Pacific
  • Cabin Type: Veranda Suite
The ship is a significant upgrade over the Odyssey class ships, with the addition of The Grill by Thomas Keller, the Sushi restaurant, an enhancec Seabourn Square, among other things. Although there are a few more guests, it never felt crowded. The food in The Grill and Sushi was great, as were the 3 Thomas Keller family dinners in the Collonade. Otherwise, thevfood was just OK.

Our weather was not very good, but overall we still had a nice experience. Our main issues were:

1. Lack of excursions and excursion availability. On the first day after sailing,mwe discovered that almost all of the popular excursions had been pre-sold out, and the customer relations staff were unwilling to add additional excursions despite waiting lstsvof 25-30 passengers, or to help passengers make their own arrangements. We were left to book excursions usingbthe very same onshore operators that thevship used. Most disappointing, we learned that the overland excursion to Queenstown (which was to be the highlght of the cruise) had been cancelled and were given no real explanation as to why.

2. Seabourn has a internet policy that is decidedly not “all inclusive”. Plus, the internet quality is extremely poor.

3. We had a large number of onboard credits, half of which were non-refundable, with half characterized as “redeemable” (i.e. to be credited against our credit card) if not used. When bad weather prevented a stop in the port where we had been able to book the only ship sponsered excurion of our cruise, on the last day before the cruise ended, we were left with no ability to use these credits. In addition, to our surprise, Seabourn continues to refuse to give us back even the full amount of our redeemable credits. So, seabourn has taken for itself $300 or credit that was a gift to us by our travel agent.

This was my fifth cruise on Seabourn. I,m not sure if or when I’ll take another of their cruises. Looking forward to a 16-day cruise to South America on Regent Explorer early next year.
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Cabin Review

Veranda Suite
Cabin V6
Terrific, just as on Odyssey, Sojourn and Quest.
Deck 11 Suite Cabins