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Crystal Symphony Review

4.5 / 5.0
Editor Rating
319 reviews
50 Awards

Beautiful ship does not indicate beautiful cruise!

Review for Crystal Symphony to Australia & New Zealand
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bags r packed
10+ Cruises • Age 80s

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Additional details

Sail Date: Feb 2018
Cabin: Deluxe Stateroom with Verandah

Past experiences on Crystal have been superb. Symphony has recently been remodeled and things have changed. While it continues to be a very good cruise, there are some very evident changes. As a repeat World Cruiser, my hundreds of days aboard Crystal gives me a basis for comparison.

The overall atmosphere is not as friendly. Many of the crew are top notch but the remaining leave much to be desired. The uplifting can-do spirit of the past is gone. Many of the crew look and act exhausted. Service has fallen off too. It is no longer top notch, only acceptable. Longer wait time before being approached to take orders or serve drinks and food is too frequent.

The open concept of the dining room works as far as being seated. Then the wait begins. In some cases the noise is so loud that conversation is impossible. This seems to be a problem when the tables are filled with groups of 6 or 8. Adjacent tables for 2 do not have a chance.

Cabin Review

Deluxe Stateroom with Verandah

compact but much storage

18 Helpful Votes
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