Norwegian Epic Review

4.5 / 5.0
4,418 reviews

Bad taste on cruising because of NCL

Review for the Caribbean Cruise on Norwegian Epic
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Kat2205
2-5 Cruises • Age 60s

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Sail Date: Feb 2018
Cabin: Studio

Chose this cruise for the solo cruising. Had a group of 7 ladies and the individual rooms were nice.

Although several had repair problems, that didn’t get attention. Two SMALL pools for 4000 people?! Too many chairs with towels and no one there for hours. Unlimited drink package was abused by many.....when booking ten months in advance we were encouraged to purchase the insurance. Told we could cancel for any reason. We were leaving from Chicago and our flights were cancelled. When I called NCL and asked what if we can’t make it, can we get a refund? Nope....Now the insurance only offers 50% off your next cruise within a year. They also offer on board credit. They told us that can be used at the end of the week toward gratuities. I was charged the full amount and when I called, now the onboard credit can’t be used for that. It’s a non refundable onboard credit. They replied with a “good will” gesture....They offered an onboard credit on my next cruise. Which I’ll never use, so I’m out $45.

Cabin Review

Studio

I was happy being alone and liked the solo offer. Bed was nice. Curtain was hanging in front of closet, shower drain was slow and flooded the room.

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