This was our first cruise and Holland America came recommended. I was not disappointed. From the moment we embarked we were made to feel welcome. The staff couldn’t do enough for you.
As soon as we booked our cruise all the necessary information and documentation etc came through promptly. Embarking at the port was so smooth and well run. I was concerned about this but I had no cause to worry.
I just had a couple of minor issues which were promptly dealt with. The staff giving details about disembarkation for trips were telling you one thing and the security staff overseeing disembarking said another. This was very confusing.